I went to Sacramento for an academic conference. When I arrived, I found two other Korean scholars going to the same conference were trying to check in. I heard that they were requesting change of names on the reservation (probably for the reimbursement reasons, I guess). Although I was helped within no seconds and I experienced a very smooth check-in, l learned later that it took them 2 hours but the staff was very patient.
That night, when I could not get the ice machine (which was really "old-fashioned" by the way) working, the front-desk staff immediately came out of the office to help me even before I tried to ask for.
My friend sent me several pages of fax late that night. Although I was not sleeping, I thought it might be too late for me to go there and get it. However, they called me immediately upon receiving the fax.
I originally planned to stay for two nights but decided to stay one more on the second day. They helped me to make sure that I will stay in the same room and my room key will still work. Everything was smooth!
On the third day, my plan changed again and I used my rewards points for reservation. They gave me their word everything will be still smooth and they made it.
The overall experience with this hotel was really super!
TripAdvisor has free and easy resources to help you enhance your listing and promote your property.
- Start Here - Visit Your Owners' Center
- Add Photo
- Add Video

