Opened only a few months ago, this is one of the newest Marriott hotels in the Sacramento area. The location is great: a bit hard to find but right in the middle of everything. The huge Arden Fair Mall is only a few miles away as are many restaurants. Rooms and common areas look beautiful, all necessary amenities are available and service is friendly and accessible. But there is one major flaw: A few years ago Marriott exchanged the mattresses in all its hotels after a wave of complaints from customers and the press. To our great surprise this brand new Fairfield has soft and soggy mattresses comparable to the old ones that Marriott promised not to use any more. For back pain sufferers these mattresses are extremely uncomfortable and can ruin your whole stay. I woke up from pain after only one hour of sleep. The manager let me try out the mattresses in five other rooms. They were all the same. The next morning I went to the Marriott Town Place hotel right next door, also a brand new hotel: They have noticeably different mattresses that are perfectly fine. What is going on with Marriott? Since we found the soft beds in another Fairfield a few days later (in Tracy, CA) we will now check beds in every Marriott hotel before moving in. What good does the most wonderful environment do if you can't get the necessary rest? By the way: This is the first Fairfield hotel I visited that charges for every minute of use of their downstairs computer.
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