i told reservationist "light sleeper". i told front desk "light sleeper". too noisy and too strong of breeze from ac fan in room (even with earplugs). finally i figured out how to turn it off. too hot to sleep with out air so opened window (nice and cool night). still had on earplugs, was startled out of sleep by 3 loud ac machines (belonged to the surrounding hotel rooms) located directly outside window. startling noise went off and on throughout the night. did not sleep! plus there were many mosquitoes in room. (screen not solid at vertical joint in middle).
6am may 5 i told front desk of the problem. all of the hotel rooms have the same layout of 4 ac units by the only window that opens...by the bed). staff unfriendly, unresponsive. said "we can offer you earplugs" and "5000 points"...woopie, need 15,000 for 1 free night. earn 1 pt per $1. i never travel. was here for new job training. i ended up losing my job because of this terrible experience. went to job training 8am monday may5, hotel said had to be out by noon or charged for next day, i said i'd be back after 5, they said too bad. mgr gave me til 3pm , which still did not help my job situation. i lost my job due to this. VERY ANGRY! FURIOUS! certainly the hotel knows there is a problem with the layout of their units and when a person twice says "light sleeper" they should tell customer of the problem and not rent room to them. i told staff there is a loud startling click noise upon start up of the ac, then the annoying buzz, alternated with silence when unit turns off. it is not something one can get used to and was startling even with earplugs. when the nights are cold, such as may 4, mgmt should not allow guest to use ac. it is a waste of energy, electricity and ruins the ozone. staff said "its the guest's preference", but what about my preference as guest next to noisy ac machines unit? POORLY BUILT PLACE!!!!!! who the hell put those machines next to the only window that opens, and who put the bed next to that window? no attention to most important details people need when staying at hotel. little soaps, candies, pillows aren't as important as good night sleep. lack of sleep is VERY destructive. VERY abusive. and the staff's response was equally as damaging.
also staff was going to open my door at 3pm until i said "no". i was in bathroom. they should not open door until they know that guest checked out. so what if mgr offered 3pm check out time. does not mean staff should come and open door at 3pm. VERY UNPROFESSIONAL!

I cannot say enough nice things about this hotel. First of all, the room I had was fabulous a two bedroom suite, fireplace, full kitchen. Each bedroom had its own bathroom and television, along with the TV in the main setting room. The beds had down comforters and a huge assortment of pillows to suit anyones desire. The kitchen was fully stocked with utensils, cookware if needed, microwave, and even a dishwasher. If you are staying in Sacramento and want a place that is located near interstate 5, easy access to everything, this is your place.

Have had generally very good experiences with the Residence Inns I have stayed at. So I tried this one based on a schedule which had me arriving at the Sacramento Airport in the evening and wanting to get rest before the next day. Not really close to the airport but the closest Marriott to the airport hence the name. Lousy, middle of nowhere location. Upon arriving I inquired regarding options for rooms, as I always do, and was told not much was available and so was given a second floor rm facing construction and a pkg lot . They did attempt to accommodate my request to be able to see my car if at all possible. Turned out the spots were full so it wasn't... I remembered that the person who booked the room for me told me that I may like it for the fact that there was a fireplace in the studio room. My room was standard, drab, older tv, chipped furniture, yet clean. When I called down to the front desk the phone rang for 2 minutes (minimum) before being answered. I mentioned the fireplace and the employee said you need to specifically request that amenity. Hmm. I asked for clarity given the representation on the website and the booking information and got nowhere. She was fundamentally unhelpful/uninvolved and was, along with the youngish man who "helped" me at the outset a classic example of the type of customer service that has you feeling that when they say "it's the least we can do" they mean it. They have done a thorough study and they do the absolute minimum possible. Won't be staying here again, though since I was told that these are independently franchised operations, will continue to give Residence Inns the benefit of the doubt and consider this example an aberrancy.

We had a paid two-nights' stay, paid for in advance for a great rate, and we drove all that way, only to be told at the counter they were overbooked and our rooms were gone. We even called that day and night before and they said there were plenty of rooms. I would not expect this from a Marriott. The man at the counter and Guest relations were not really caring at all, just basically too bad, and gave us a paid stay at a noisy hotel next to the freeway. This from a Marriott? This is such a nice hotel, but the staff, management and reservations agents need to get in synch.