i told reservationist "light sleeper". i told front desk "light sleeper". too noisy and too strong of breeze from ac fan in room (even with earplugs). finally i figured out how to turn it off. too hot to sleep with out air so opened window (nice and cool night). still had on earplugs, was startled out of sleep by 3 loud ac machines (belonged to the surrounding hotel rooms) located directly outside window. startling noise went off and on throughout the night. did not sleep! plus there were many mosquitoes in room. (screen not solid at vertical joint in middle).
6am may 5 i told front desk of the problem. all of the hotel rooms have the same layout of 4 ac units by the only window that opens...by the bed). staff unfriendly, unresponsive. said "we can offer you earplugs" and "5000 points"...woopie, need 15,000 for 1 free night. earn 1 pt per $1. i never travel. was here for new job training. i ended up losing my job because of this terrible experience. went to job training 8am monday may5, hotel said had to be out by noon or charged for next day, i said i'd be back after 5, they said too bad. mgr gave me til 3pm , which still did not help my job situation. i lost my job due to this. VERY ANGRY! FURIOUS! certainly the hotel knows there is a problem with the layout of their units and when a person twice says "light sleeper" they should tell customer of the problem and not rent room to them. i told staff there is a loud startling click noise upon start up of the ac, then the annoying buzz, alternated with silence when unit turns off. it is not something one can get used to and was startling even with earplugs. when the nights are cold, such as may 4, mgmt should not allow guest to use ac. it is a waste of energy, electricity and ruins the ozone. staff said "its the guest's preference", but what about my preference as guest next to noisy ac machines unit? POORLY BUILT PLACE!!!!!! who the hell put those machines next to the only window that opens, and who put the bed next to that window? no attention to most important details people need when staying at hotel. little soaps, candies, pillows aren't as important as good night sleep. lack of sleep is VERY destructive. VERY abusive. and the staff's response was equally as damaging.
also staff was going to open my door at 3pm until i said "no". i was in bathroom. they should not open door until they know that guest checked out. so what if mgr offered 3pm check out time. does not mean staff should come and open door at 3pm. VERY UNPROFESSIONAL!
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