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Hilton Sacramento Arden West: Traveler Reviews


2200 Harvard Street, Sacramento, CA 95815-3306
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77% Recommend
3.5 of 5 stars 49 reviews
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[ Date ] [ Rating ]
Nice hotel bad oders

Hilton Sacramento Arden West

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2 of 5 stars
amustangsally   9 contributions
Concord, Ca
May 21, 2009 | Trip type: Couples
1/1 found this review helpful

This is the first time I stayed at a Hilton Hotel.
I have stayed at the Garden Inns and was very impressed by them so at $90 for 1 night the price was right.
The room is very nice I requested 10th floor and that’s what I was given.
Room was very clean and the bed was very comfortable.
The problem was when we got of the elevator to go to our room we smelled ciggerette smoke this is a non smoking hotel.
Our room was in the middle of the hallway and the smell was very strong.
We went down to the lobby and complained about it the girl said she would take care of it.
She also said that they are awear of people smoking in the stairways and they leave the door open because they think it would lock .
I didn’t find that explation very helpful the hotel is non-smoking.
We left to go out to dinner when we arrived back at our room the smell was faint but better.
After a few hours the smell started coming into our room it was like someone smoking right outside our door.This went on part of the night we again complained when we checked out again we where told they know people do this which is an unacceptable explation to me.
They comped us with a free breakfast when we went to eat we where told it would be a couple of dollors for the hot meal we paid that.
When we where leaving we noticed a side door near the elevators and right outside the door was a guard smoking and of course the smell was going inside the hotel.
They also charge for internet service .

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 50-64
  • Member since January 20, 2006
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $147 (year-round)
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Concierge floor comfortable but maybe overpriced

Hilton Sacramento Arden West

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4 of 5 stars
mjtraveler22   24 contributions
Silicon Valley, CA
Feb 19, 2009 | Trip type: Couples
1/1 found this review helpful

In this economy, is it bad to expect more for your dollar? Hilton doesn't seem to be making too many concessions yet. I paid $149 per night for a Fri-Sat night stay on the concierge floor. The furnishings were modern and nice (slightly > Marriott level), and the bed was very comfortable with lots of pillows. The bathroom counter was roomy, but there was no closeup mirror.

The concierge room provided bottled water (altho they had price tags on them, the front desk said they were no charge on my floor), 2 bathrobes and 4 bath towels. There was a large LCD TV, but it had no HD channels and the screen was in stretched out mode, so it was too annoying to watch. Internet access was wireless and $11 per PC.

Since it was a weekend, continental breakfast was downstairs in the restaurant breakfast buffet, which was a great meal and worth the extra cost. It included oatmeal and all the cold items: cold cuts, pastries, hard boiled eggs, and plenty of fruit, as well as juice and very good coffee. The restaurant service was very attentive.

The fitness center room was well-equipped with a lot of ellipticals but only one bike (recumbent). There is an outdoor pool. There is no good view from the high floors of the hotel (hey, it's Sacramento near the Expo Center and oerlooking the freeway).

I wrote this room may be overpriced, because for a concierge floor, I expect more amenities: at least some soda or a pillow chocolate at night, or a larger room. If the breakfast hadn't been so good for the two of us, I would have downgraded this stay by 25%.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 2 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay February 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 50-64
  • Member since July 02, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $147 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
A Bad Hilton Experience

Hilton Sacramento Arden West

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1 of 5 stars
gstyler   1 contribution
astoria, OR
Nov 16, 2008 | Trip type: Business, Couples

I booked a room on the 12th floor (the concierge floor with alleged extra amenities). They began by checking us into a room already occupied by others. Luckily, those guests were not in the room when we opened the door. We were given another room, which had a constantly running toilet, and jacuzzi jets full of black slime. We also had to contend with an all night party with about a dozen college students next door. The coffee maker was a joke, and only had decaf packets.

The continental breakfast featured a bowl of fruit, bagels and bread to toast, cold cereal, and cold cuts!!! Cotto salami is not my idea of a breakfast food. That was the first morning. On the second, the continental buffet line was closed. We were told to order from the regular menu. The food was abysmal: my over easy eggs were actually raw, with clear egg white running onto the plate. The toast was cold, and so old that it was curled up. The hash browns were not cooked. The waiter sent in another order, and the second plate looked exactly like the first!

There's more, but I don't want to be accused of piling it on! Okay, I will: there were dirty dishes and cocktail glasses on the floor near the elevators on the 12th floor when we checked in, and they were still there three days later!

After three days of suffering, we checked into a Holiday Inn Express. Better beds, better tv (big flat screen with deluxe cable), coffee maker, refrigerator, microwave oven, and all sorts of stuff like an oversupply of towels and every possible personal grooming aid (combs, cotton swabs, soaps and shampoos, etc). The breakfast buffet included omelettes, biscuits, hot cinnamon rolls, bacon, fruit, hot and cold cereals, things to toast, three varieties of fruit juice (apple, orange, and papaya/mango), etc. The next morning it was scrambled eggs, biscuits and gravy, sausage patties, and all the bells and whistles described above. And for less money per night!!!

  • Liked — it is a very beautiful hotel
  • Disliked — the apparent lack of attention to maintenance details, including jacuzzi jets that spewed black slime
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Service
  • Date of stay November 2008
  • Visit was for Business
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since November 16, 2008
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $147 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great overnight stay

Hilton Sacramento Arden West

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5 of 5 stars
CMFM   11 contributions
Sacramento, CA
Nov 11, 2008 | Trip type: Business, Couples

Although I live near Sacramento, I was not familiar with how nice the Hilton on Arden is until this past week. Front desk and all staff were great. Very nice, spacious room , super comfortable bed, large bathroom and since we were on the 11th floor, no noise from street/freeway. Highly recommend for a business stay in the Sacramento area if you have a car. An easy 10 minutes to downtown and free parking, whereas if you stay downtown add $13-15 for parking/night. Highly recommend if you can secure the quieter side/ upper floor of the building.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay November 2008
  • Visit was for Business
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since July 08, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for People with disabilities, Older travelers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d79746?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $147 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
wonderful customer service / nice stay

Hilton Sacramento Arden West

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5 of 5 stars
e&mristine   10 contributions
Madera, California
Aug 26, 2008 | Trip type: Business

Can't say enough good things about our stay and the service we received. We were in town on business and had been booked at another hotel that turned out to be a nightmare. Our company called Brie at the Hilton and she accomodated us that same day. She was absolutely great. We were very pleased with the nice new and clean room. Great new t.v. Nice to have a coffee shop,grill and bar all right there. We stayed on the fifth floor and were able to see the fireworks every night from the fair. We will definitely recommend this hotel to our co-workers, reatives and friends. Couldn't have asked for friendlier more caring staff.

  • Liked — clean, comfortable, friendly
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2008
  • Visit was for Business
  • Traveled with Business colleagues
  • Age group 35-49
  • Member since February 19, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d79746?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $147 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Check Rates and Availability
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Hilton Sacramento Arden West Also Known As

  • Hilton Hotel Sacramento
  • Hilton Sacramento
  • Sacramento Hilton
Address: 2200 Harvard Street, Sacramento, CA 95815-3306