Can't say enough good things about our stay and the service we received. We were in town on business and had been booked at another hotel that turned out to be a nightmare. Our company called Brie at the Hilton and she accomodated us that same day. She was absolutely great. We were very pleased with the nice new and clean room. Great new t.v. Nice to have a coffee shop,grill and bar all right there. We stayed on the fifth floor and were able to see the fireworks every night from the fair. We will definitely recommend this hotel to our co-workers, reatives and friends. Couldn't have asked for friendlier more caring staff.

I was not impressed with this Hilton. The hotel itself is OK, but a bit dated. The property was being renovated during my stay, and on several mornings I was awoken by construction workers drilling and hammering in adjacent rooms before 7 am. My noise complaints to management were ignored for two consecutive days. Two of the four elevators were out of service each morning of my stay. The free breakfast available to Hilton Honors Gold and Diamond members did not include any hot items. The posted hours for the Hilton Honors lounge were 5-10 pm, but every night I was there, all the food items were put away by 8:30. The pool area looked nice, but the fitness center was cramped and the machines were rusted and appeared unsafe.

The hotel is a 10-minute drive from downtown Sacramento, and is near a mall and several chain restaurants; however, none are within walking distance. Other hotels in the area, such as the Doubletree, are much more conveniently located to restaurants and shopping. In addition, the hotel is near a major freeway and rooms are not well-insulated from freeway noise. I do not recommend staying at this hotel if you can avoid it.

I stayed at this hotel May 1 and 2 - paid $219 for a room with double bed plus breakfast. This hotel is being renovated. The rooms are already renovated - they are doing lobby floor now. The rooms were ok - it was a typical Hilton room, I suppose. It was clean and spacious. The doors were missed during the renovation - I think this was mentioned on other reviews. The beds were too soft for my liking. The first room we were assigned smelled heavily like smoke the minuted we walked in - even though the hotel is 100% no smoking. The front desk immediately sent a bell hop up to change my room for me.

Like I said, the room in general was ok. I thought $119 would've been a fair price for the room - not $219. Service at this hotel was pretty poor. One of our keys did not work. My husband went to the front desk 3,4 times for them to reprogram it - and it stilled didn't work. The last day - his key strangely started to work and mine did not.

We overheard another guest complaining to the front desk about a charge he didn't recognize on his bill and the front desk tried to look into it but could not figure it out either and just shrugged her shoulders.

Every I called housekeeping on the phone - it rang the gift shop. They said that was common. One afternoon I had the DO NOT DISTURB sign outside the door and housekeeping BANGED on the door, tried opening it, and kept saying HELLO HELLO HELLO. I came to the door to tell them I didn't need cleaning right now and they still didn't realized the DO NOT DISTURB sign was out.

There were alot of these little things. Yes the hotel is convenient to the mall and alot of restaurants - but there are alot o hotels in the area. I wouldn't stay here again. I just booked the Courtyard Cal Expo for my next Sacramento visit - and it is just $80 a night.

We actually booked at the other Hilton in Sacramento (the Garden Inn), and ended up at the Arden West by mistake - but we were glad we did. They were really great about accommodating us when we arrived late on a Friday night with a reservation for their competition across town! The service throughout our stay was friendly and efficient, the room was very nice (if a bit small), and all in all the quality of the hotel was a nice surprise. I don't expect all that much from large, conference-oriented Hilton-type hotels, but this one seemed to be really well-run and pleasant. Good value for the money, too.