I stayed at this hotel May 1 and 2 - paid $219 for a room with double bed plus breakfast. This hotel is being renovated. The rooms are already renovated - they are doing lobby floor now. The rooms were ok - it was a typical Hilton room, I suppose. It was clean and spacious. The doors were missed during the renovation - I think this was mentioned on other reviews. The beds were too soft for my liking. The first room we were assigned smelled heavily like smoke the minuted we walked in - even though the hotel is 100% no smoking. The front desk immediately sent a bell hop up to change my room for me.

Like I said, the room in general was ok. I thought $119 would've been a fair price for the room - not $219. Service at this hotel was pretty poor. One of our keys did not work. My husband went to the front desk 3,4 times for them to reprogram it - and it stilled didn't work. The last day - his key strangely started to work and mine did not.

We overheard another guest complaining to the front desk about a charge he didn't recognize on his bill and the front desk tried to look into it but could not figure it out either and just shrugged her shoulders.

Every I called housekeeping on the phone - it rang the gift shop. They said that was common. One afternoon I had the DO NOT DISTURB sign outside the door and housekeeping BANGED on the door, tried opening it, and kept saying HELLO HELLO HELLO. I came to the door to tell them I didn't need cleaning right now and they still didn't realized the DO NOT DISTURB sign was out.

There were alot of these little things. Yes the hotel is convenient to the mall and alot of restaurants - but there are alot o hotels in the area. I wouldn't stay here again. I just booked the Courtyard Cal Expo for my next Sacramento visit - and it is just $80 a night.

We actually booked at the other Hilton in Sacramento (the Garden Inn), and ended up at the Arden West by mistake - but we were glad we did. They were really great about accommodating us when we arrived late on a Friday night with a reservation for their competition across town! The service throughout our stay was friendly and efficient, the room was very nice (if a bit small), and all in all the quality of the hotel was a nice surprise. I don't expect all that much from large, conference-oriented Hilton-type hotels, but this one seemed to be really well-run and pleasant. Good value for the money, too.

When going to Sacramento, I typically stay at the Hilton due to several good experiences.

The staff is always speedy and very attentive to your needs and/or wants.

The rooms have always been clean and are newly renovated. The only part of the renovation they missed is the doors. The doors to the hall
way and to the bathroom are old and thin. You can see where they took the door numbers off and if anyone is talking while walking by your room you can hear them.

Parking is easy and you can access the hotel from all sides of the building.

The swimming pool is outdoor which makes in unusable during the winter
months but during the summer it is always hopping.

I would stay at this hotel for more than a day or two, but their overall quality is great.

Some friends and I went on a mini-roadtrip to Sacramento for a basketball game and booked 2 rooms at the Hilton Arden West for one night.

The hotel was not near the downtown core but was still very convenient to get to from the freeway and provided us a great location from which to get to and from Arco Arena for the game (about 6 miles away).

The hotel was pretty much a standard Hilton hotel, very clean, all basic amenities provided and better than average service. Upon check-out we noticed that they made a small mistake on the room rate which they immediately rectified and apologized for.

The lobby bar was a good place to have a drink and appetizer before heading out for the evening.