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Hilton Sacramento Arden West: Traveler Reviews


2200 Harvard Street, Sacramento, CA 95815-3306
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77% Recommend
3.5 of 5 stars 49 reviews
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Not worth the $219/nt that I paid

Hilton Sacramento Arden West

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2 of 5 stars
JulieFangKoo   14 contributions
San Francisco, CA
May 9, 2008

I stayed at this hotel May 1 and 2 - paid $219 for a room with double bed plus breakfast. This hotel is being renovated. The rooms are already renovated - they are doing lobby floor now. The rooms were ok - it was a typical Hilton room, I suppose. It was clean and spacious. The doors were missed during the renovation - I think this was mentioned on other reviews. The beds were too soft for my liking. The first room we were assigned smelled heavily like smoke the minuted we walked in - even though the hotel is 100% no smoking. The front desk immediately sent a bell hop up to change my room for me.

Like I said, the room in general was ok. I thought $119 would've been a fair price for the room - not $219. Service at this hotel was pretty poor. One of our keys did not work. My husband went to the front desk 3,4 times for them to reprogram it - and it stilled didn't work. The last day - his key strangely started to work and mine did not.

We overheard another guest complaining to the front desk about a charge he didn't recognize on his bill and the front desk tried to look into it but could not figure it out either and just shrugged her shoulders.

Every I called housekeeping on the phone - it rang the gift shop. They said that was common. One afternoon I had the DO NOT DISTURB sign outside the door and housekeeping BANGED on the door, tried opening it, and kept saying HELLO HELLO HELLO. I came to the door to tell them I didn't need cleaning right now and they still didn't realized the DO NOT DISTURB sign was out.

There were alot of these little things. Yes the hotel is convenient to the mall and alot of restaurants - but there are alot o hotels in the area. I wouldn't stay here again. I just booked the Courtyard Cal Expo for my next Sacramento visit - and it is just $80 a night.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
  • Date of stay May 2008
  • Member since March 08, 2005
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $147 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Pleasantly surprised!

Hilton Sacramento Arden West

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4 of 5 stars
O2BatC   8 contributions
Bay Area, CA
Feb 14, 2008 | Trip type: Couples

We actually booked at the other Hilton in Sacramento (the Garden Inn), and ended up at the Arden West by mistake - but we were glad we did. They were really great about accommodating us when we arrived late on a Friday night with a reservation for their competition across town! The service throughout our stay was friendly and efficient, the room was very nice (if a bit small), and all in all the quality of the hotel was a nice surprise. I don't expect all that much from large, conference-oriented Hilton-type hotels, but this one seemed to be really well-run and pleasant. Good value for the money, too.

  • Liked — Value for money; friendly efficient service
  • Disliked — Location
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay January 2008
  • Visit was for Hobbies / interest / culture
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since August 07, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for People with disabilities, Older travelers
  • I do not recommend this hotel for Young singles, An amazing honeymoon
  • I selected this hotel as a top choice for Outdoor / Adventure, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $147 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great Hotel

Hilton Sacramento Arden West

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4 of 5 stars
jdrussell   7 contributions
Reno, Nevada
Jan 5, 2008 | Trip type: Couples

When going to Sacramento, I typically stay at the Hilton due to several good experiences.

The staff is always speedy and very attentive to your needs and/or wants.

The rooms have always been clean and are newly renovated. The only part of the renovation they missed is the doors. The doors to the hall
way and to the bathroom are old and thin. You can see where they took the door numbers off and if anyone is talking while walking by your room you can hear them.

Parking is easy and you can access the hotel from all sides of the building.

The swimming pool is outdoor which makes in unusable during the winter
months but during the summer it is always hopping.

I would stay at this hotel for more than a day or two, but their overall quality is great.

  • Liked — Nice, clean rooms
  • Disliked — Elevators
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay December 2007
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 18-24
  • Member since January 05, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Great food / Wine, Shopping, Concerts / Music festival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $147 (year-round)
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Great hotel for a short stay

Hilton Sacramento Arden West

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4 of 5 stars
Franchise35   25 contributions
San Jose, CA
Jan 2, 2008 | Trip type: Friends getaway

Some friends and I went on a mini-roadtrip to Sacramento for a basketball game and booked 2 rooms at the Hilton Arden West for one night.

The hotel was not near the downtown core but was still very convenient to get to from the freeway and provided us a great location from which to get to and from Arco Arena for the game (about 6 miles away).

The hotel was pretty much a standard Hilton hotel, very clean, all basic amenities provided and better than average service. Upon check-out we noticed that they made a small mistake on the room rate which they immediately rectified and apologized for.

The lobby bar was a good place to have a drink and appetizer before heading out for the evening.

  • Liked — Clean rooms
  • Disliked — smaller than average bathrooms
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay December 2007
  • Visit was for Personal event (wedding, ...)
  • Traveled with Friends
  • Age group 25-34
  • Member since February 21, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Families with young children
  • I do not recommend this hotel for An amazing honeymoon
  • I selected this hotel as a top choice for Sporting event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $147 (year-round)
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Would stay again if i had to

Hilton Sacramento Arden West

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4 of 5 stars
e26   25 contributions
NYC
Dec 7, 2007

I stayed here on a Tuesday night for a business trip. Was in the city for one day and everything downtown was booked up due to some conference in town. Glad I stayed here, i was a bit worried after reading the reviews but it wasn't bad at all.

First, its an easy straight drive from SMF. You take Interstate 5 south, then cut over to garden highway, and you make a left on Harvard St and you are there. Prob took me less than 30 min, no traffic.

Second, the lobby was nice and the staff was very nice and helpful. There was notice that they were fixing the plumbing btwn 1 am and 5 am and didn't affect my stay at all.

Third, my rooom was fine. It was on the 2nd floor overlookin parking lot and freeway. I did hear the traffic, but I was so tired that I slept thru fine. Room was clean and comfy and didn't have any issues. The traffic noise wasn't as bad as I thought it would be though.

There is a restaurant/bar in the hotel. Had lunch at the restaurant. it wasn't bad.

Overall, for a one night business trip I thought the place was fine and would stay again.

  • Date of stay December 2007
  • Member since August 27, 2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $147 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Hilton Sacramento Arden West Also Known As

  • Hilton Hotel Sacramento
  • Hilton Sacramento
  • Sacramento Hilton
Address: 2200 Harvard Street, Sacramento, CA 95815-3306