We arrived on Thur. 6/14 and had reserved a room with a sitting room (suite)... it was not as pictured, but it was o.k. Room 642 - corner unit - one window faced the pool area, the other window faced the highway. We left on Sunday 6/17. This hotel is very close to the highway, next to a Ford Dealership/industrial area. There are no refrigerators in the room, which was a disappointment to us. Room service is available, however, the three nights we were there no one picked up the dirty dishes that were left outside of the rooms.... Three days of the same stuff in the hallways...gross. The pool was clean and there were many towels and (older) chairs available. The Aces restaurant breakfast buffet was a bit weird... continental only to the left - full buffet to the right or order off the menu. Front desk... nightmare. Some young girl who did not know what she was doing the entire time we were there. Total we (with our other family members who were staying there) all of us agreed that the front desk was not up to par. I ordered the room with the "best 4 breakfast" which was a $20 credit for breakfast...we stayed three nights... 3 tickets right? No, we were only given one. When the restaurant took it, they said to go and get the others from the front desk... she gave us a continental breakfast coupon, not the $20 credit coupon. When I questioned it, she then gave us the correct coupon. Dry cleaning service - my husband had a shirt for the wedding that needed to be cleaned and pressed. He asked for a "slip" from the front desk. They gave him the "Employee" Dry Cleaning slip... so we pointed this out and then we got the "Guest" dry cleaning slip. He returned the slip with the shirt to the manager and asked which Holiday Inn to put on the receipt.... the manager said o.k. My husband asked again... which Holiday Inn - there are a few HI in Sacramento. He finally got it and wrote the NE on it. The shirt came back quickly, cleaned and pressed in our room as promised. It just seemed like a lot of headaches at the front desk...nothing was easy. The Aces nightclub had live bands each Friday & Saturday... the bands were great and guest of the hotels did not have to pay the cover charge. Drinks are expensive. All in all - hotel was good...front desk needs improvement.
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