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Holiday Inn North East: Traveler Reviews


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67% Do not recommend
3.0 of 5 stars 13 reviews
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OK Hotel - Bad Front Desk Service

Holiday Inn North East

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3 of 5 stars
CozumelQueen   18 contributions
Maryland
Jun 25, 2007 | Trip type: Family

We arrived on Thur. 6/14 and had reserved a room with a sitting room (suite)... it was not as pictured, but it was o.k. Room 642 - corner unit - one window faced the pool area, the other window faced the highway. We left on Sunday 6/17. This hotel is very close to the highway, next to a Ford Dealership/industrial area. There are no refrigerators in the room, which was a disappointment to us. Room service is available, however, the three nights we were there no one picked up the dirty dishes that were left outside of the rooms.... Three days of the same stuff in the hallways...gross. The pool was clean and there were many towels and (older) chairs available. The Aces restaurant breakfast buffet was a bit weird... continental only to the left - full buffet to the right or order off the menu. Front desk... nightmare. Some young girl who did not know what she was doing the entire time we were there. Total we (with our other family members who were staying there) all of us agreed that the front desk was not up to par. I ordered the room with the "best 4 breakfast" which was a $20 credit for breakfast...we stayed three nights... 3 tickets right? No, we were only given one. When the restaurant took it, they said to go and get the others from the front desk... she gave us a continental breakfast coupon, not the $20 credit coupon. When I questioned it, she then gave us the correct coupon. Dry cleaning service - my husband had a shirt for the wedding that needed to be cleaned and pressed. He asked for a "slip" from the front desk. They gave him the "Employee" Dry Cleaning slip... so we pointed this out and then we got the "Guest" dry cleaning slip. He returned the slip with the shirt to the manager and asked which Holiday Inn to put on the receipt.... the manager said o.k. My husband asked again... which Holiday Inn - there are a few HI in Sacramento. He finally got it and wrote the NE on it. The shirt came back quickly, cleaned and pressed in our room as promised. It just seemed like a lot of headaches at the front desk...nothing was easy. The Aces nightclub had live bands each Friday & Saturday... the bands were great and guest of the hotels did not have to pay the cover charge. Drinks are expensive. All in all - hotel was good...front desk needs improvement.

  • Liked — Clean Rooms/Pool
  • Disliked — Front Desk
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Service
  • Date of stay June 2007
  • Visit was for Personal event (wedding, ...)
  • Traveled with Family (extended)
  • Age group 35-49
  • Member since April 10, 2003
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $99 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
Nice staff but the guest rooms are NOT 3-Star

Holiday Inn North East

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3 of 5 stars
small-bucks   10 contributions
SF Bay Area
Mar 27, 2006

The front-desk staff could not have been nicer and the location was very convenient to I-80. The guest rooms needed maintenance (paint, trim replacement, bathtub fixture reinforcement etc.) and the advertised guest room "refurbishing" looks like it was done somewhat "on the cheap". The bedding and towles were clean and the beds were satisfactory. The grounds, lobby and front desk areas were much better maintained than the guest rooms. The static display P-51D Mustang (seen on the hotel's web site advertisement) had been removed prior to our visit. Too bad as I was looking forward to seeing it and taking some photos.
Because of the guest room condition I would rate this hotel at no better than 2 to 2 1/2 stars. Again, the front-desk staff members were very nice and the best part of our stay. They probably would have given us another room if we had requested it but my guess is that it would have been about the same.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay March 2006
  • Member since October 20, 2005
  • I recommend this hotel for Pet owners
  • I do not recommend this hotel for Young singles, An amazing honeymoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $99 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
Nice Hotel - Good Value

Holiday Inn North East

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3 of 5 stars
Royzee   85 contributions
Dec 20, 2005 | Trip type: Business
1/1 found this review helpful

Stayed here for two nights on business for $99/night. The hotel is 30-45 minutes from downtown Sacramento. There are a lot of stores and restaurants in the area (you'll need a car). Try "Strings" restaurant about a mile down the road for some decent Italian food. Bed was comfortable. Room and bathroom were clean. Service was friendly and efficient. Workout room was small but decent cardio equipment. The is a full-blown gym in a shopping center across the street. It's $5/day with your room key and a discount card you get at the Hotel's front desk (ask). My computer does not have wireless cability and I had to use dial-up to connect to the internet. Decent selection of channels on the TV.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay December 2005
  • Member since March 08, 2005
  • I recommend this hotel for Young singles, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $99 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
Dated

Holiday Inn North East

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3 of 5 stars
A TripAdvisor Member
California
Sep 29, 2005
1/1 found this review helpful

Stayed at the Holiday Inn on September 24, 2005. This hotel is nothing special. Bedding looks worn and so does the upholstery on the sofa in the room I had. Bathroom was clean, but also dated.... I think during the last remodel, they installed a plastic all-in-one prefab shower/tub unit over the existing tub. Why? because when I got in the shower, the floor of the tub flexed and there was clearly empty space below it. Somewhat of a hazard I would think, since the floor gives. A/C is a wall unit. Towels were great! Nice and fluffy and thick! Loved that they provided actual water glasses in the room. Probably would be better to set them up on the desk in the bedroom rather than on the bathroom counter next to the toilet. Yikes! There is a restaurant on site and room service as well. Ask for a room away from the freeway.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $99 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
Nice Hotel

Holiday Inn North East

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3 of 5 stars
LollyMoz   20 contributions
Tampa, FL
Jul 21, 2005
6/9 found this review helpful

We had a nice time at this hotel. The front desk staff was very helpful and did their best to assist us in finding our way around town. The suite was fine, but getting a little worn around the edges. We had a view of the pool. The pool was very clean. The pool deck, on the other hand, was in the process of being re-painted and it needed it. There was dog waste that had been out on the deck for obviously a long time. The deck chairs were dirty and could use a good scrubbing/refreshing. The suite did not have a fridge or mini-bar, which was unfortunate. The location of the hotel is good in that there are many stores and restaurants nearby and it is very accessible to the interstate. I would say that with a bit of refurbishing, this hotel would be quite nice.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay July 2005
  • Member since April 15, 2004
  • I recommend this hotel for Pet owners, Families with young children, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d79697?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $99 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
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Holiday Inn North East Also Known As

  • Holiday Inn Sacramento
  • Sacramento Holiday Inn
Address: 5321 Date Avenue, Sacramento, CA 95841