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Best Western Expo Inn: Traveler Reviews


1413 Howe Avenue, Sacramento, CA 95825-3203
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60% Recommend
3.0 of 5 stars 10 reviews
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We won't stay at The Best Western Expo Inn, ever"

Best Western Expo Inn

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2 of 5 stars
MusicMomma1   3 contributions
Dallas Texas
May 22, 2009 | Trip type: Couples

We have come to expect good stays with Best Western. We have stayed in a number of BW Inns and have had wonderful stays.
This one, however, is the pits. The halls were noisey with people laughing and partying until 11:00 pm. The adult activity from the room on the second floor at night, was loud and continuous all night the first night we were in residence. Our room did not have a TV remote and to get one, the maintenance person tried several to get one to work. I took a shower and when the water ran over my feet, it was as if I had been in mud - dirty. I had my shoes and socks on all day, only taking them off when I got ready for the shower. Room service, except for the one mentioned above, was not at all friendly or helpful and certainly not thorough. The front desk service tended to be uninterested in helping - at one point I was told to solve the problem myself.
After four nights we went across the street to the Marriot Residence Inn and had a wonderful stay for 14 addional nights.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 50-64
  • Member since March 15, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Jamie Engelleiter, Sales Dept Manager
(Management representative)
Jun 1, 2009
Dear Music Momma,
Thank you for your most recent feedback. We apologize for your inconvenience during your stay as we discourage any type of disruptions in our hallways and address it immediately when contacted by a guest such as yourself. We have interior hallways which sometimes amplify noise, which we have no control of. We are currently under New Ownership at this property and hope in the future that you will visit us again to see the many new changes. The Management and Staff at the Best Western Expo Inn and Suites want to make your stay pleasurable and strive to earn your patronage.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $106 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
thin walls - hope the adjacent TV isn't on

Best Western Expo Inn

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2 of 5 stars
msr22761   2 contributions
Los Gatos, CA
May 4, 2009 | Trip type: Family

not awful, but we will try paying more next time in Sacramento. we were probably a little more sensitive to thin walls as we were all in bed by 9pm - but the muffled TV and muffled conversations were very apparent. had to sleep with pillows over our heads.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with Family with Teenagers
  • Age group 35-49
  • Member since June 03, 2007
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Jamie Engelleiter, Sales Manager
(Management representative)
Jun 1, 2009
Dear msr22761,
Thank you for your most recent feedback. We apologize for your inconvenience during your stay as we try to discourage any type of disruptions for our guests. Sometimes guests do turn their televisions on loud - such as with any property, but had we been notified we would have contacted the room immediately to resolve the issue. We are currently under New Ownership at this property and hope in the future that you will visit us again to see the many new changes. The Management and Staff at the Best Western Expo Inn and Suites want to make your stay pleasurable and strive to earn your patronage.
Thank you,
The Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $106 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Good location, clean and reasonably priced

Best Western Expo Inn

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4 of 5 stars
R1150GS   6 contributions
Truckee, California
Feb 2, 2009 | Trip type: Family

We stayed at the Best Western Expo for a couple of nights while attending a high school drama festival at Sacramento State - it is about a five minute drive to Sac State. The property is also very convenient to the CalExpo fairgrounds.

While the property is a little older, it's very clean and well-kept. We stayed in the building with suites, which were quite nice - living area with a couch, chair and TV, a little kitchen with a small refrigerator. The bedroom was reasonably sized and had its own TV. Large bathtub with an excellent shower head!

There are plenty of places to eat within an easy walking distance - Peet's Coffee right across the side street, Chevy's, several Mongolian barbecues, La Bou and Lemon Grass (Thai) a couple of blocks away. It's on Howe Avenue, which is a busy shopping street, but we didn't really hear much traffic noise in the room. There was noise from upstairs, but any time you have high school drama kids staying in the same hotel, there is that possibility...

Overall - excellent value, clean rooms, good location.

  • Liked — Location, price
  • Disliked — Noise from other rooms
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay January 2009
  • Traveled with Family with teenagers
  • Age group 50-64
  • Member since April 21, 2007
  • I recommend this hotel for Young singles, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Jamie Engelleiter, Sales Manager
(Management representative)
Jun 1, 2009
Thank you so much for choosing to stay with us during your visit to Sacramento, CA. and your most recent feedback. With New Ownership at our property we are striving to provide our guests clean and update accommodations as well as 5 star service. We hope to see you again in the near future so that you will see the many new changes. The Management and Staff at the Best Western Expo Inn and Suites want to make your stay pleasurable and strive to earn your patronage.
Thank you,
The BW Expo Inn Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $106 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great for Business Travelers. Exceptional Customer Service!

Best Western Expo Inn

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5 of 5 stars
pdnaps   4 contributions
Alameda California
Oct 12, 2008 | Trip type: Business, Solo travel
1/1 found this review helpful

Wow, I stayed here on business and received exceptional customer service! My room was quite large and very quiet. I needed to check out a bit later than their normal checkout and they were very accommodating. They offer fresh cookies in the afternoon and a lovely continental breakfast that includes make your own mini-waffles. They even have a free shuttle that will pick you up from the train or airport and drive you back to catch your train or plane home. To top it off, I accidentally left a suit jacket on the chair and I had it back within 2 days as they popped it in the mail right away with no charge. The staff was very friendly. I'll definitely return if I have another Sacramento meeting.

  • Liked — The amazingly friendly service and the great shopping and restaurants nearby. (Peets coffee next door!)
  • Disliked — The fact that the WiFi didn't work well and the lobby computer was out of order.
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2008
  • Visit was for Business
  • Traveled with Solo traveler
  • Age group 35-49
  • Member since September 26, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d79690?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $106 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Enjoyed Stay

Best Western Expo Inn

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4 of 5 stars
travelerjane   21 contributions
Salt Lake City, U
Feb 11, 2007 | Trip type: Business, Couples
3/3 found this review helpful

Enjoyed our stay. The room was clean, quiet and the bed was comfortable. We work at night and noone bothered us during the day so we could sleep. The first day we stayed there we asked for early check in and were assured that it wouldn't be a problem. However, we had to wait over an hour and a half before they finally gave us a room, during which we slept on their couch in the lobby. They had a coffee machine that provided fresh coffee any time so that was nice. Wireless internet was unnaccessable in our room so we used our air card instead. Overall, comfortable stay. Would stay here again.

  • Liked — Near various restaurants and shopping
  • Disliked — Can't think of anything
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay February 2007
  • Visit was for Business
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since January 17, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Girlfriend getaway
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d79690?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $106 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Check Rates and Availability
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Best Western Expo Inn Also Known As

  • Best Western Sacramento
  • Sacramento Best Western
  • Best Western Expo Hotel
Address: 1413 Howe Avenue, Sacramento, CA 95825-3203