We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in Best Western Sutter House and Sacramento?

We'll send you updates with the latest deals, reviews and articles for Best Western Sutter House and Sacramento each week.

  • Save Best Western Sutter House
  • E-mail this page
BOOK NOW! ABS:HotelCheckRates-d79659?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_BOOKNOW

Best Western Sutter House: Traveler Reviews


Check Rates and Availability
mm/dd/yyyy mm/dd/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.
Find Cheap Flights to Sacramento

Reviews you can trust

70% Recommend
3.5 of 5 stars 33 reviews
Excellent
Very good
Average
Poor
Terrible
By trip type
All (33)
[ Date ] [ Rating ]
Good for the price

Best Western Sutter House

Save Review
3 of 5 stars
Vacaytaker   2 contributions
California
May 25, 2007 | Trip type: Business, Family

I chose this hotel for a conference because it wasn't anywhere near $289 per night! For $79 per night it was within easy walking distance to the Hyatt Regency (although I wouldn't walk the area alone at night).

The room, including the bathroom, was very clean and modern and superior for this price. The king bed was one of the most comfortable I've ever slept on.

However, by 9:00 pm my next door neighbor was "sawing logs", and I was glad I was used to sleeping with the tv on. I could tell the person above me went to bed around 3:00 am, and the person next door's alarm went off at 5:30 and he left at 6:00 am. Yes, the walls are that thin! Either leave the tv on or use earplugs.

So if price is your thing, stay here. If you can't sleep with a lot of noise, pay a little more somewhere else.

  • Liked — Comfy bed, clean accommodations
  • Disliked — Thin walls, too much noise next door
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay May 2007
  • Visit was for Business
  • Traveled with Family with teenagers
  • Age group 35-49
  • Member since May 25, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d79659?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $114 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Bargain for the location. Customer service to be desired.

Best Western Sutter House

Save Review
1 of 5 stars
KIMNGUYEN   41 contributions
California
May 10, 2007
1/1 found this review helpful

We needed a less expensive alternative to the Hyatt Regency at $150/night so we booked this property for $99/night. Other posters have mentioned $79 but that was rate was not available for our dates.

Tip #1: Ask for a poolside room which is on the interior of the building. Otherwise, you will hear traffic noise from the streets since all 4 sides of the building is adjacent to the street. Although we didn't get street noise, we had Thumper in the room above us but fortunately, we were both on the same schedule. They thumped around as we were getting ready but it's because we were early risers. If we wanted to sleep in, we wouldn't have been able to.

Tip#2: This hotel offers free wireless connection but they have a lock on it which is abnormal. Most places that have locks on the internet usually charge because it asked for a username and password. Well, the guest information book in the room made no reference about free internet. Although we booked online, we couldn't remember because this was one of 6 hotels we were staying at on our CA roadtrip. So by the time we got to this hotel, we couldn't remember their amenities. Anyways, there was mention of free local calls. So we used the phone book and used dial-up into the internet service. Anyhow, when we checked out, we were CHARGED for long distance phone calls! The front desk had very poor customer service because they claimed that we dialed long distance when we showed them the phone book that listed all of the prefixes that were "local calls" from their hotel!!!! I brought up the fact that their in room guest information book had no reference about the amenity. Their response was that there should have been a complete book in the room.

Internet access is Username: bwsutter and Password: sutter100.

Here's the kicker...."It has happened to other guests". I was furious that if it had happened to other guests, why have they not corrected it? They just shrugged and were nonchalant about it. Talking to them was like talking to a brick wall. So if you book this property, remember these 2 tips. Don't let it happen to you!!!

  • Date of stay May 2007
  • Member since May 16, 2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d79659?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $114 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great downtown location

Best Western Sutter House

Save Review
3 of 5 stars
flaymingyon   20 contributions
Port Townsend, WA
Apr 16, 2007 | Trip type: Couples

A bit run down. Renovations were going on - no noticeable contruction noise. Comfy beds, clean room, front desk was helpful but not overly friendly. Had a nicely located room with slider to pool. Walls a little thin: could hear voices, TV, and coughing. Super handy to state capitol grounds, Old Town Sacramento and bike path. No road noise. A little tricky getting luggage from parking garage into lobby and up elevator. Unsecured parking garage made us a little nervous, but no problems. This is the second time we've stayed here in as many years.

  • Liked — location and no road noise
  • Disliked — price
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay April 2007
  • Visit was for Hobbies / interest / culture
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since February 17, 2004
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, Families with young children
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Outdoor / Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d79659?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $114 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Nice place

Best Western Sutter House

Save Review
4 of 5 stars
ashcalif   3 contributions
bay area, california
Mar 15, 2007

My girlfriend and I needed a place to stay near downtown - we wanted to be able to walk from the hotel. This place was just about a mile to Harlows (the club we were going to) and less than a mile to much of downtown.
The room (204) was big for an average room. The king bed was comfortable with 4 pillows. The TV was modern with aux. video inputs on the front, and the air conditioning worked fine. Bathroom was split with shower/toilet separate from the sink with a huge counter. Everything was above average, which was a nice surprise, and the rate was only 79+tax (through orbitz, we stayed a Saturday night).
The only interaction with the staff we had was upon checkin/checkout, and both times they were friendly.
Only complaint is sound proofing isn't that great, but with the room facing inwards toward the pool, the only noises were from other guests, and the sound of the plumbing. But if you wear earplugs when you sleep this isn't an issue - and it's no worse than most hotels of this caliber.
Definitely would stay again.

  • Date of stay March 2007
  • Member since June 06, 2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d79659?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $114 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Very nice!

Best Western Sutter House

Save Review
4 of 5 stars
FunTrvlCpl   50 contributions
Caliornia
Feb 12, 2007

We had room #239 and it was very nice. Beds were soft and comfy. Room was clean, we would stay again!

  • Date of stay February 2007
  • Member since August 12, 2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d79659?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $114 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Check Rates and Availability
mm/dd/yyyy mm/dd/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.
Write Your Own Hotel Review

Been to Best Western Sutter House? Share your experiences!

Write a Review
Add Photos
Add Videos
Travelers Who Viewed This Property Also Viewed
$133*
Check Rates ABS:HotelCheckRates-d268606?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
$248*
Check Rates ABS:HotelCheckRates-d227107?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
$153*
Check Rates ABS:HotelCheckRates-d79693?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
*Average price

Do You Own Best Western Sutter House?

TripAdvisor has free and easy resources to help you enhance your listing and promote your property.

  • Start Here - Visit Your Owners' Center
  • Add Photo
  • Add Video

Best Western Sutter House Also Known As

  • Best Western Sutter Hotel
  • Best Western Sacramento
  • Sacramento Best Western
Address: 1100 H Street, Sacramento, CA 95814