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Best Western Sutter House: Traveler Reviews


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70% Recommend
3.5 of 5 stars 33 reviews
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Decent stay, convenient location

Best Western Sutter House

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4 of 5 stars
swirlinabc   45 contributions
Stockton, CA
Feb 11, 2009 | Trip type: Business

In town for an overnight trip on business. In the past, I have stayed at the Sheraton and Hyatt, but our company's in a bit of a cost savings mode right now, so we've moved to this Best Western.

Though not as fancy as the the other hotels, there are many pluses. Free wireless internet, free breakfast, and free parking are great conveniences. My particular room was quite large with a king bed and sofa. The breakfast was an expanded continental breakfast with cooked to order waffles, hard boiled eggs, and biscuits/gravy complimenting the cereals, juices, and fruits. For a downtown location, free parking is a definite plus. I have never understood why mid-priced hotels generally have free internet while higher end hotels charge for it. In any case, the free internet was greatly appreciated.

As for location, there are a few challenges. If you are a light sleeper, room location and selection can be somewhat tricky. If your room faces 12th St., you will have the sound of the light rail. If your room faces 11th St., there is the sound of an electronic bird that goes off constantly from the building across the street. I am not a light sleeper, but was still fortunate enough to have a room facing inward towards the pool. While I didn't have any trouble sleeping, others in my travel group expressed some noise issues.

Overall, this is a very decent hotel conveniently located in downtown Sacramento. While not as plush as some of the other hotels in the area, it does serve for a decent stay. For a comfortable overnight sleep, this hotel is worth its price.

  • Liked — location, free internet, free breakfast, free parking
  • Disliked — outside hallways (cold during the winter)
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay January 2009
  • Visit was for Business
  • Traveled with Business colleagues
  • Age group 35-49
  • Member since March 08, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene, Pet owners
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $114 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
No Bathroom in the lobby for guest

Best Western Sutter House

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2 of 5 stars
zerron   1 contribution
USA
Dec 16, 2008 | Trip type: Business, Solo travel

The room was clean but questionable amenities and staff not very accomadating. The website advertise that there is a fitness facility...not true. They said that there is a restaurant on site but failed to mention that the restaurant is CLOSED on SUNDAY!!!

And to top it all off...after checking out...I had to use the restroom. Guess what ? YUP, no restroom available in the lobby and did not offer any options. I had to wait half in hour before using the restroom in the airport!!!

  • Liked — Location
  • Disliked — Amenities....no bathroom to use after checking out! No fitness facility as stated on Best Western website
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay December 2008
  • Visit was for Business
  • Traveled with Solo traveler
  • Age group 35-49
  • Member since December 16, 2008
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d79659?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $114 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great value. Comfortable and clean.

Best Western Sutter House

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4 of 5 stars
ThriftyBeeoch   1 contribution
Boston
Sep 3, 2008 | Trip type: Couples

I made my reservation through Orbitz knowing nothing about Sacramento. Turns out the location was great. We were walking distance to a bunch of nice restaurants and the neighborhood was nice. The staff offered me a king bed instead of the two queens I had booked which I appreciated. The room was clean and modern. Spacious. We stayed in 130. It was next to the pool which was also very clean (I didn't bother to go in it, though). The bed linens were nice and very comfortable. I would recommend it. We only paid $79 a night.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2008
  • Visit was for Personal event (wedding, ...)
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since September 03, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $114 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great if you like the smell of mildew

Best Western Sutter House

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1 of 5 stars
MrGMan   1 contribution
MS
Aug 21, 2008 | Trip type: Business, Solo travel

Location is decent but the rooms smell like mildew or a wet animal. Management offered to put me in another room but it smelled the same. The desk clerk said it was because of the outdoor carpet and all the rooms smell the same. They would not let me check out after one night because Expedia had already paid for two nights. The battle goes on...beware!!! If you have allergies or respiratory issues you should probably steer clear of this place.

  • Liked — Absolutely nothing!
  • Disliked — Mildew/wet animal smell of the rooms
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2008
  • Visit was for Business
  • Traveled with Solo traveler
  • Age group 50-64
  • Member since August 21, 2008
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Tourists
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d79659?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $114 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Really nice place!!

Best Western Sutter House

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5 of 5 stars
PHXTrainer   94 contributions
Phoenix, AZ
Jul 4, 2008 | Trip type: Business, Solo travel
1/1 found this review helpful

Based upon the other reviews I almost didnt book this place. Howvere I was VERY happy I did. The drive in made me a bit wary as it is very urban and near the light rail so there were a few street people about but where the hotel is located is decent. The front desk gentleman was very cordial and when I got to the room I was VERY impressed. They have obviously done a recent remodel. The furishings and the entire room were all brand new and nice. The bed was great and there was a sofa in my room.
The TV remote did not work and the gentleman at the front desk quickly ran up a new one.
The only complaint I have is with the 'airplane' style sink in the HUGE vanity. There is a nice italian restaurant in the parking lot I did not try as it was fairly expensive but I walked about four blocks on the beautiful summer night down to Brew It Up, a local brew pub and had a great meal and excellent brews.
I would definately stay here again and again. Just tops!

  • Liked — Great room at a great price
  • Disliked — tiny bathroom sink
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Business
  • Traveled with Solo traveler
  • Age group 35-49
  • Member since June 13, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Tourists
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d79659?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $114 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Best Western Sutter House Also Known As

  • Best Western Sutter Hotel
  • Best Western Sacramento
  • Sacramento Best Western
Address: 1100 H Street, Sacramento, CA 95814