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Best Western Sutter House: Traveler Reviews


Best Western Sutter House
Hotel class 2.5 of 5
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1100 H Street, Sacramento, CA 95814
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Reviews you can trust

70% Recommend
3.5 of 5 stars 33 reviews
Excellent
6
Very good
11
Average
7
Poor
5
Terrible
4
By trip type
All (33)
Business (11)
Couples (4)
Family (5)
Friends getaway (1)
Solo travel (4)
[ Date ] [ Rating ]
“No Bathroom in the lobby for guest”

Best Western Sutter House

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2 of 5 stars
zerron   1 contribution
USA
Dec 16, 2008 | Trip type: Business, Solo travel

The room was clean but questionable amenities and staff not very accomadating. The website advertise that there is a fitness facility...not true. They said that there is a restaurant on site but failed to mention that the restaurant is CLOSED on SUNDAY!!!

And to top it all off...after checking out...I had to use the restroom. Guess what ? YUP, no restroom available in the lobby and did not offer any options. I had to wait half in hour before using the restroom in the airport!!!

  • Liked — Location
  • Disliked — Amenities....no bathroom to use after checking out! No fitness facility as stated on Best Western website
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay December 2008
  • Visit was for Business
  • Traveled with Solo traveler
  • Age group 35-49
  • Member since December 16, 2008
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $114 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Great value. Comfortable and clean.”

Best Western Sutter House

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4 of 5 stars
ThriftyBeeoch   1 contribution
Boston
Sep 3, 2008 | Trip type: Couples

I made my reservation through Orbitz knowing nothing about Sacramento. Turns out the location was great. We were walking distance to a bunch of nice restaurants and the neighborhood was nice. The staff offered me a king bed instead of the two queens I had booked which I appreciated. The room was clean and modern. Spacious. We stayed in 130. It was next to the pool which was also very clean (I didn't bother to go in it, though). The bed linens were nice and very comfortable. I would recommend it. We only paid $79 a night.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2008
  • Visit was for Personal event (wedding, ...)
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since September 03, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $114 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Great if you like the smell of mildew”

Best Western Sutter House

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1 of 5 stars
MrGMan   1 contribution
MS
Aug 21, 2008 | Trip type: Business, Solo travel

Location is decent but the rooms smell like mildew or a wet animal. Management offered to put me in another room but it smelled the same. The desk clerk said it was because of the outdoor carpet and all the rooms smell the same. They would not let me check out after one night because Expedia had already paid for two nights. The battle goes on...beware!!! If you have allergies or respiratory issues you should probably steer clear of this place.

  • Liked — Absolutely nothing!
  • Disliked — Mildew/wet animal smell of the rooms
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2008
  • Visit was for Business
  • Traveled with Solo traveler
  • Age group 50-64
  • Member since August 21, 2008
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Tourists
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d79659?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $114 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Really nice place!!”

Best Western Sutter House

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5 of 5 stars
PHXTrainer   94 contributions
Phoenix, AZ
Jul 4, 2008 | Trip type: Business, Solo travel
1/1 found this review helpful

Based upon the other reviews I almost didnt book this place. Howvere I was VERY happy I did. The drive in made me a bit wary as it is very urban and near the light rail so there were a few street people about but where the hotel is located is decent. The front desk gentleman was very cordial and when I got to the room I was VERY impressed. They have obviously done a recent remodel. The furishings and the entire room were all brand new and nice. The bed was great and there was a sofa in my room.
The TV remote did not work and the gentleman at the front desk quickly ran up a new one.
The only complaint I have is with the 'airplane' style sink in the HUGE vanity. There is a nice italian restaurant in the parking lot I did not try as it was fairly expensive but I walked about four blocks on the beautiful summer night down to Brew It Up, a local brew pub and had a great meal and excellent brews.
I would definately stay here again and again. Just tops!

  • Liked — Great room at a great price
  • Disliked — tiny bathroom sink
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Business
  • Traveled with Solo traveler
  • Age group 35-49
  • Member since June 13, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Tourists
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d79659?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $114 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Grrreat!”

Best Western Sutter House

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5 of 5 stars
Nancyartist   2 contributions
Long Beach, CA
Aug 21, 2007 | Trip type: Couples
0/1 found this review helpful

Great location, price ($79) and most of all clean and fairly quiet. Nicely functional and decorated room with hairdryer, iron, nice wall art and furniture & comfy bed. Also, a very nice continental breakfast. It was fun to walk to historic buildings in downtown. We'd stay here again in a second. Stayed 8/18/07.

PS: I use reviews like this one before booking to get an idea of the accomodation.

  • Liked — Location, cleanliness & attractive, good value
  • Disliked — a little firestation noise
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
  • Date of stay August 2007
  • Visit was for Personal event (wedding, ...)
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since August 21, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Girlfriend getaway, Older travelers, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Outdoor / Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d79659?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $114 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Best Western Sutter House Also Known As

  • Best Western Sutter Hotel
  • Best Western Sacramento
  • Sacramento Best Western
Address: 1100 H Street, Sacramento, CA 95814