Spending our first night together as newly weds at The Inn and Spa at Parkside was a truly fantastic experience. All the luxuries one could imagine were provided at the Inn. From the delicious breakfast served in bed to the relaxing massage, The Inn and Spa at Parkside staff was over the top remarkable. My husband and I have lived our whole lives in Sacramento and were ecstatic to find such a treasure in our neighborhood. We strongly recommend The Inn and Spa at Parkside to anyone who is looking for relaxation, comfort and an overall fabulous retreat from the everyday.

We stayed at the Inn at Parkside to celebrate my husband's 40th birthday and we had such a wonderful time. Not only were both buildings beautiful on the outside, they were so tastefully decorated on the inside...put us in a relaxing mood instantly. We were greated graciously and were escorted to our room after getting a nice tour around the beautiful property. It is nestled among a cozy neighborhood full of trees that shower the property with beautiful purple flowers. The room was wonderful, the bed was super comfortable and the shower was a dream! The wine and cheese hour was a really nice touch before our dinner on the town. Breakfast the following morning was wonderful; a fresh-out-of-the-oven homemade muffin preceded fresh fruit and a homemade quiche. Our massages were fantastic...they really knew what they were doing and really listened to our requests/needs. I would definitely recommend The Inn at Parkside to anyone and my husband and I can't wait to go back. What a treat!!

This was our second visit to the inn and I can guarantee it will be our last. We are locals and came here for the experience of relaxing for a night in their jacuzzi. We had a spa tub in our room last time and didn't really need to make use of the jacuzzi, but this time there were no rooms available with spa tubs. Since we knew they had the outdoor jacuzzi, we booked a standard room and looked forward to a night soaking under the stars.

It was a last minute booking so we called the morning of to book the room. There was no mention of the jacuzzi being down. Upon check in, there was still no mention of this seemingly important bit of information. It wasn't until we were walking out to the backyard that the inn keeper informed us the tub was too dirty for use. We were told there was a chance it would be available later in the evening.

When we made our second attempt to venture out back, we were told that the tub still wasn't ready. The inn keeper offered to clean the community spa tub for us upstairs. We reluctantly accepted her offer, but were not very comfortable in the tiny room with the noisy spa jets. We were done in about 20 minutes.

The fact that it was made out to be no big deal is what upsets me most about the situation. I don’t understand why we were not offered any form of compensation; $20 off our next stay, or complimentary champagne and strawberries would have been nice. Instead, I was left feeling like I would rather be at home in my own bed, a mere 10 minutes away, than to have paid good money to sleep in a basic room with a tiny TV and no jacuzzi. What a waste!

My husband had just been diagnosed with Aplastic Anemia (a blood disease). He just finished going through chemotherapy and staying a total of 18 days in the hospital. My husband is 29 and I am 25 years old who have only been married for 10 months. To say the least, We needed to relax! My husband agreed to try out the inn and we booked the trip about three weeks in advance.

Three days before our trip my husband explained to me that he wasn't feeling well. I had to cancel our trip. DIANE answered the phone very cheery until I explained that I had to cancel our trip. She got a huge attitude and said " huh, you dont get your deposit back." I kindly explained to her the cancellation policy that was located on my confirmation e-mail. I was entitled to my deposit besides a $25 cancellation fee. Diane agreed to only charging me $25 as the cancellation policy stated. She huffed and puffed until she just hung up the phone without saying goodbye.

I looked up at my husband and remembered that she did not agree to actually refunding my deposit. I called her back. I explained to her that I needed to clarify that she would refund the deposit and I quote" WHAT ARE YOU TALKING ABOUT? I ALREADY DID IT. IT'S ALREADY BEEN DONE." DIANE hung up the phone again without saying goodbye.

I never made it into the doors of the inn. Diane's horrible customer service has totally changed my mind about this place. My husband later told me that I could go to the spa by myself. I would have called this inn to re-schedule, but Diane's attitude made me book at the skinsations spa instead. HORRIBLE CUSTOMER SERVICE! I cannot imagine that they call themselves luxury. I did not deserve this type of treatment.