Nobody actually working on site is "authorized" to perform any duties. But good luck finding a manager or supervisor who is.
When our large group arrived for check-in, it had been arranged that we be "pre-keyed" for an expedited check-in. This wasn't the case, and the clerks at the desk weren't authroized to make this arrangement.
When checking out, there was a problem with my bill (overcharged by signifcant amt). But there was no employee on duty authorized to fix it. I was told to call the next day. I did speak to a manager the next day, but the bill was still not adjusted correctly. It has now been three weeks, and after leaving a lot of messages for various managers, I haven't been able to get anyone to return my calls.
Frustrating.

We stayed at the Residence Inn while attending a convention at the nearby Sacramento Convention Center and we were quite impressed. I have stayed extensively at Marriott hotels throughout the country and this met or exceeded my expectations.


LOCATION: Overall, the location was outstanding. It is a short block from the Capitol building and convention center and within very easy walking distance of an array of interesting restaurants and shops. It is next door to a parking garage for easy (but expensive - $17 a day) parking. In fact, if you are doing everything within the downtown area you may be able to walk exclusively.

ROOM: The one bedroom suite was exceptionally clean and well-appointed. The hotel has a very new feeling to it and the hotel room gave off a very new and clean feel. The kitchen (with granite and stainless steel) was a nice touch. Overall the room is a bit small for a Residence Inn but for two people it shouldn't be an issue. The free breakfast provided in the lobby was one of the better that I've had staying at the Residence Inn. It had a solid selection of hot foods (eggs, waffles, biscuits, oatmeal) and also a good selection of cold cereals, juices, yogurt etc.

OVERALL: Overall we found the staff, room and hotel to be great. We also stayed there on a very fair rate (booked two months in advance for $84 a night over the weekend). Given its location downtown it seemed like everything you needed was right there. My only caution would be the relatively high parking rates of $17 for self-parking and $20 for valet per night. I did not explore to see what the rate would be at other locations nearby but It was a bit high given the relatively low price on the room rate. We would stay here again. It has a small but functional gym and four computers in a small business center that abuts the lobby. The computer usage is free.

I wrote a not so glowing report about our September visit saying I wouldn't stay here again. Well here we are. I decided I should try and compare.
I am sitting at one of the available computers, killing time / working/ waiting for a business meeting to get out. I am very grateful for these.
Yes, we decided to go with the familiar BUT to upgrade to a 1 bedroom unit instead of a studio.
Here is the difference: a few feet, if any. It is the same plan with a slight variation. There is a wall with a door. On either side of the wall is a lcd tv on a narrow table. This made all the difference in how crowded the room was. There was a space to actually put something on the floor...like luggage! The studio had a very wide large "island" with a swivel TV. It took up much more floor space.
Still 1 sink, still the same hard uncomfortable couch. Still the ac/heat vent blowing on your head in bed (someone else mentioned it) I didn't like the draft with ac or heat.

Breakfast was still good.
Parking is still a peeve with me. Hotel parking is on the assigned top (5,6,7th) floors. We waited for the elevator, only to find out that the elevator is broken. "oh well" was the attitude from garage attendant and front desk. There was no sign even stating such as my husband strongly suggested there should be as you wait and wait and wait...
Not bad going down, but going up? And what about those unable to do so? Valet, I guess, but those are on the low level. Mostly we were annoyed because they don't mention it to those checking in. They just find out when they get to the top.
nyway, the point wasn't to gripe, but beware if you aren't able to climb stairs.
BTW, the shower water is great.

We stayed in a 1 bedroom suite with a family of 3. It was a little small for 3 people since there wasn't enough space for luggage, and the sleeper sofa was not a good second bed (it was a sleeper sofa).

Location was nice since it allowed us to walk around downtown, and to a nice nearby restaurant. Breakfast was good.