We stayed at the Residence Inn for three nights at the end of July to attend a wedding. Having experienced excellent service for the previous three nights at the Bay Landing Hotel in Burlingame, San Francisco, we expected nothing less from the Mariott Residence Inn.

During check in, I asked the clerk to confirm that they had received my booking (done a few months in advance) request for a portable crib. It didn't seem like the request was on the booking, as she had to ask a porter to send up the crib. When the porter arrived with the portable crib, he stated he didn't know how to set it up. At the Bay Landing Hotel, the portable crib was already set up in our room prior to our check in. The crib mattress even had a fresh bed sheet wrapped around it.

As with previous guests, the air conditioning vent blew directly at the bed, but we had to keep it on to drown out the loud music that was blaring from the bar across the street.

The next day when we returned from our day trip, we discovered a large black garbage bag which contained garbage and dirty towels that was left in our room! I think housekeeping wasn't paying attention.....
No one picked up the phone when I called both the front desk and housekeeping, so I had to go down to the front desk and inform them of the garbage bag dilemma. The clerk called housekeeping to address the problem. We left the garbage bag outside our room and it was eventually picked up.

We took the advice of a parking attendant and decided to park on the street and feed the meter (Free parking on Sundays).

Other than the above problems, we enjoyed our stay and appreciated the convenience of having the kitchenette and supplies especially when travelling with small children.

Reservation was handled efficiently and reception efficient and courteous. Staff enthuiastic but seem to be new to the hotel industry.
It is difficult to imagine that the room was designed by someone with experience staying in a hotel - there is no towel rail in wash basin area and the air conditioner vent blows directly onto the bed and is not adjustable. Cooking smells from a neighbouring room permeated everything.
One excellent feature is the ample drawer space.
The location is superb.

My husband and I stayed here one night in late June 2008 and had a very good experience. As other recent reviewers have noted, the staff is attentive, the decor tasteful, the beds comfortable, and the location cannot be beat. The quality of the free breakfast was pretty good--cooked eggs and everything--and there's a very nice looking bar off the tasteful, comfortable lobby with lots of nice chair clusters. We did not experience any of the noise that others have mentioned. We did not use the pool but our room looked right down on it and it did seem kind of oddly located, like there's nothing to look at but buildings. Also, it took my husbamd a pretty long time to go get the car from the parking lot. Still, I would definitely come back to this hotel, especially if I was staying 3 nights or more. Let me also point out that not only are the kitchens very nice, the hotel actually offers a grocery shopping service: if you give them your grocery list by 9am, the groceries appear in your kitchen by 5pm that evening! And there is no charge for this service. I think that's amazing. I like to cook, so having groceries delivered would be a huge plus for me. All in all, the Residence Inn Capitol Park is a great place with lots of major pluses for the right kind of traveller.

I'm staying here for 3 months and am finding the staff to be very helpful and generous with their time. The hotel is designed to be fairly classy. The general demographic of the guests doesn't seem to fit the look or marketing of the hotel: for a business/residence hotel, there seem to be LOTS of young families and groups of college-aged students. Be prepared for noise and paper-thin walls.
Don't be fooled by the advertising of the rooms being "suites." They are VERY small rooms with lots of furniture. There is barely room to unpack. Nor is there really "high speed" internet for free in the rooms. Don't plan on doing using the free internet for much more work than checking your email. Many reviewers have complained about the air blasting on the beds: true, but you get used to it. The oddest thing is the cable provider (Lodgenet/Direct TV) they will not provide a TV listing channel, nor do their programs/times match any tv guides (newspaper/online) This is their way of making you buy pay-per-view movies. (this isn't the hotel's fault...blame Lodgenet)