The first nite I checked in in the early evening. I was sitting in the room watching tv around 8:40 when the door opened. I jumped up from my chair and ran over - it was the maintenance man. I told him he couldn't come in the room (after asking who he was and why he was there) - he had come to replace a light bulb. He clearly thought he could just walk on in. He did explain that he knocked but that my tv was too loud for me to hear him (I think this would indicate that a person was in the room). I emphatically told him to go away. Then called the front desk to complain - she offered to switch my room (not sure how that would help) and said he must not have realized I was in my room.
The next morning, I let the front desk clerk know about it - he seemed slightly more concerned than the nite clerk. He said he would let the manager know. I never heard from the manager, however the chief maintenance guy left a lengthy message for me which said - truly sorry BUT - and then went on to explain that it was my fault for not hearing the knocking, not having the deadbolt latched, etc etc. Bottom line as he made clear - if they have a work order for a room - they knock 3 times, enter the room and proceed, regardless of the time of day or whether a guest is in the room. It is still unclear to me why if they knew the lightbulb needed to be replaced, it wasn't done before I checked in.
If only I had received a sincere apology and acknowledgement that a mistake was made, this would not have been a big deal - but each employee I dealt with didn't seem particularly surprised that it happened or concerned about how a woman traveling alone would feel having a stranger enter her room at nite.

Our family of 6 (husband and I and 4 young children) stayed here 2 nights, each one week apart while traveling through on Spring Break. We rented the 2-bedroom suite which was perfect for our family. Both bedrooms were comfortable with queen beds in each, and there was a sofa bed in the living room which was quite adequate for our two boys. Since we were traveling through town we didn't have a lot of time to spend but the first time through town the kids were able to get in a short swim in the pool and I was able to do a load of laundry in the hotel facilities. We were very happy with both amenities. We also were happy with the comfort and cleanliness of the room. The kitchen would have been wonderful if we had more time there.

The staff was friendly and we felt very welcome and were impressed our first time through. We did notice the walls were very thin and could hear loud snoring in the room next to us which was a little distracting at first but after awhile we didn't have too much trouble falling asleep. We only found it odd that there was such a lack of insulation between the rooms. Since the room was so perfect for our family size we decided to stay again one night on our way home.

Our second trip through town was a different story. We litterally only got one hour of sleep the entire night. The people in the room next to us were fighting and screaming the entire night. They fought in their room, in their doorway and in the hallway. Mostly it was a couple but there were two others in their room that got involved in the fight as well at times and the lady was constantly calling friends or family on the phone screaming and crying about what was going on. Because of the thin walls, it was impossible not to hear every word as if they were actually somewhere in our room (not to mention obscenities our children had never heard before) and loud slamming of items on furniture.

We called the front desk and asked for help and the lady who answered kindly called our neighbors and asked them to keep the noise level down. This worked for about a couple of minutes while one of the guests told the others what the call was about. Immediately after that the fighting started again. We called the front desk again and was told they would send security to the room. That didn't help either.

It was obvious we were distressed because we were exhausted and told the staff we had a long drive ahead of us the next day and continued to ask for help. Thankfully our children were able to fall asleep from exhaustion around 3 a.m. We know there was another suite we could have been offered because we were given an option upon check-in of which one we might want. We would have gladly moved at 4 a.m. just to get a few hours of sleep, when it was obvious security wasn't even able to quiet them down. But we were not given the option. So, we finally slept about an hour from 9 a.m. to 10 a.m. (decided just to skip breakfast) while the guests in the other room were gone. We knew right away when they were returning at 10 because they slammed the door while yelling at each other.

When we checked out we talked to the manager about our night. He said he was sorry and that the other guests would be staying several more nights so he would "talk to them." Nothing more. What a disappointment.

In retrospect I am wondering why we didn't haul all of ourselves out to the front desk and demand another room. But, then I remember how exhausted we were. We had just driven 12 hours or so and kept thinking that at any moment the screaming would stop and we could finally fall asleep.

Needless to say we won't be staying here again, which is a big disappointment being that the location of the hotel and size of the suite is perfect for us. Suffice to say if it wasn't for the lack of response to our needs we would say everything about this hotel was great.

Stayed one week for work.

The hotel is part of a cluster of three Marriotts. There is easy access to the freeway nearby.

With the exception of the check-in clerk who seemed a bit grumpy, the rest of the staff were all friendly and very helpful.

I was put into a two-room suite and was very pleased with having so much space. I didn't even use the other bedroom. Everything appeared to be fairly new and in excellent condition. There was a TV in every room. Each room also had separate climate controls. There was a full kitchen which I did not use except to put some food in the frig. The kitchen and bathroom had very nice wood floors.

Free breakfast had a nice selection.

There is a computer and printer available to guests in the lobby area.

I did not use the heated outdoor pool and jacuzzi but I did see people using it during my stay.

My only complaint is that since there are three Marriotts clustered together, the parking lots were often packed and I had to park further away.

Overall, I would definitely stay here again in the future.

We were very pleased with this hotel. The staff was very friendly and helpful. The location was convenient - close to a freeway but very quiet. The room was great - nicely decorated with two club chairs, two queen beds, a dining table for four that doubled as a desk and a full kitchen, including good size refrigerator, cook-top, dishwasher and microwave. The bathroom had a very nice tub/shower, very nice fixtures and a few amenities.

We didn't use the pool or exercise facilities. We were somewhat disappointed with the continental breakfast, but it wasn't all that bad. Bagels, lots of cereals, apples, yogurt, juice and coffee.

All in all, we were very satisfied and would go there again.