The first nite I checked in in the early evening. I was sitting in the room watching tv around 8:40 when the door opened. I jumped up from my chair and ran over - it was the maintenance man. I told him he couldn't come in the room (after asking who he was and why he was there) - he had come to replace a light bulb. He clearly thought he could just walk on in. He did explain that he knocked but that my tv was too loud for me to hear him (I think this would indicate that a person was in the room). I emphatically told him to go away. Then called the front desk to complain - she offered to switch my room (not sure how that would help) and said he must not have realized I was in my room.
The next morning, I let the front desk clerk know about it - he seemed slightly more concerned than the nite clerk. He said he would let the manager know. I never heard from the manager, however the chief maintenance guy left a lengthy message for me which said - truly sorry BUT - and then went on to explain that it was my fault for not hearing the knocking, not having the deadbolt latched, etc etc. Bottom line as he made clear - if they have a work order for a room - they knock 3 times, enter the room and proceed, regardless of the time of day or whether a guest is in the room. It is still unclear to me why if they knew the lightbulb needed to be replaced, it wasn't done before I checked in.
If only I had received a sincere apology and acknowledgement that a mistake was made, this would not have been a big deal - but each employee I dealt with didn't seem particularly surprised that it happened or concerned about how a woman traveling alone would feel having a stranger enter her room at nite.
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