Our family of 6 (husband and I and 4 young children) stayed here 2 nights, each one week apart while traveling through on Spring Break. We rented the 2-bedroom suite which was perfect for our family. Both bedrooms were comfortable with queen beds in each, and there was a sofa bed in the living room which was quite adequate for our two boys. Since we were traveling through town we didn't have a lot of time to spend but the first time through town the kids were able to get in a short swim in the pool and I was able to do a load of laundry in the hotel facilities. We were very happy with both amenities. We also were happy with the comfort and cleanliness of the room. The kitchen would have been wonderful if we had more time there.

The staff was friendly and we felt very welcome and were impressed our first time through. We did notice the walls were very thin and could hear loud snoring in the room next to us which was a little distracting at first but after awhile we didn't have too much trouble falling asleep. We only found it odd that there was such a lack of insulation between the rooms. Since the room was so perfect for our family size we decided to stay again one night on our way home.

Our second trip through town was a different story. We litterally only got one hour of sleep the entire night. The people in the room next to us were fighting and screaming the entire night. They fought in their room, in their doorway and in the hallway. Mostly it was a couple but there were two others in their room that got involved in the fight as well at times and the lady was constantly calling friends or family on the phone screaming and crying about what was going on. Because of the thin walls, it was impossible not to hear every word as if they were actually somewhere in our room (not to mention obscenities our children had never heard before) and loud slamming of items on furniture.

We called the front desk and asked for help and the lady who answered kindly called our neighbors and asked them to keep the noise level down. This worked for about a couple of minutes while one of the guests told the others what the call was about. Immediately after that the fighting started again. We called the front desk again and was told they would send security to the room. That didn't help either.

It was obvious we were distressed because we were exhausted and told the staff we had a long drive ahead of us the next day and continued to ask for help. Thankfully our children were able to fall asleep from exhaustion around 3 a.m. We know there was another suite we could have been offered because we were given an option upon check-in of which one we might want. We would have gladly moved at 4 a.m. just to get a few hours of sleep, when it was obvious security wasn't even able to quiet them down. But we were not given the option. So, we finally slept about an hour from 9 a.m. to 10 a.m. (decided just to skip breakfast) while the guests in the other room were gone. We knew right away when they were returning at 10 because they slammed the door while yelling at each other.

When we checked out we talked to the manager about our night. He said he was sorry and that the other guests would be staying several more nights so he would "talk to them." Nothing more. What a disappointment.

In retrospect I am wondering why we didn't haul all of ourselves out to the front desk and demand another room. But, then I remember how exhausted we were. We had just driven 12 hours or so and kept thinking that at any moment the screaming would stop and we could finally fall asleep.

Needless to say we won't be staying here again, which is a big disappointment being that the location of the hotel and size of the suite is perfect for us. Suffice to say if it wasn't for the lack of response to our needs we would say everything about this hotel was great.