My friends wanted to go to The Cheesecake Factory, but I persuaded them to go to Leatherby's. Little did I know that since Big Daddy Dave Leatherby isn't running things on the day-to-day, everything is different, especially the regard for customers.

While waiting to be seated next to the "Please Wait To Be Seated Sign," everyone was walking past us and seating themselves. The waitress that finally came after some wait said that we could have sat ourselves.

When I got up to go to the restroom, the manager on duty... a twenty-something looking kid, asked me to stop soliciting his customers, because I stopped to chat with a person I work with (at another table). When I told him that I worked with him, his response (Manager Tony's response) was, "that's no excuse."

Next time we will go to The Cheesecake Factory, where the customer and customer service are still valued!"

Dave Williams
Sacramento, CA