I stayed at the Hawthrone Suites (for 13-days) in Scaramento and left my debit card for incidentials, since my stay was paid for by another card.

When I checked out of the hotel I verified my card was NOT charged.... I than went out of state on business only to find out the hotel had later charged my debit card $1,300.00 (that they did not have permission to take). The hotel managemnt did reverse the charges since it was their error, the problem is $1,300 is not a small amount. It placed my bank account to a negative balance, leaving me broke while out of town and it take 3-days for the funds to be replaced to my account.

What did the Hawthrone Suites do to make this right durring the 3-days I was left out of town broke with no money for a hotel or food...NOTHING. You would think they would find me a place to stay, but NOPE...NOTHING!!!!

When I called coperate customer service they told me their policy does not allow them to help out unitl 48 hours have expired...two nights with no money and no place to stay...NICE POLICY...

These poeple are in the hospitality business? For god sakes don't leave me and may family broke waiting for the money your wrongfully took from my account. I think they should have paid for my hotel not leave me begging for 3-days waiting for my money to be replaced...

Morale of the story? Watch your BILL if you stay at this hotel and Jim the local Sales Manager may not be able to accomidate you neither will Brian from Corperate Customer Service in Marion, Illinois. They will admit it was their fault and leave you broke waiting for you money to be replaced. I guess policy stops them from helping...

Signed,

Broke with no place to stay waiting for my money to be replaced

I am currently spending five nights at the Hawthorne Suites in Sacramento for business. My first evening here I pulled back the sheets to verify they were clean, only to find they were covered in hair! I called the front desk who told me housekeeping would be right up. After waiting for over an hour I called again and was told they would get right on it, about 20 minutes later someone knocks on my door and hands me a set of sheets and leaves!!! When I called the front desk to complain I was told that there is no housekeeping available and I was out of luck. I am absolutely disgusted and will NOT ever stay here again, nor would I recommend it to anyone.

Huge complex with free wine/beer/snacks every Monday through Friday and complete hot breakfast--we stayed in a 2 bedroom suite that was enormous and clean and quiet. Our building seemed fairly recently renovated. Pool was fine; hot tub was great, but not available to us the next day as they were refilling it. Friendly staff. You can easily walk to a park and to a nice bike/walking path along the river (which takes you into Downtown Sac if you stay on it for 1.5 miles or so) and also out along a sort of pier (The Dragonfly) over the river. My 5 year old son loved that. Several restaurants nearby; we did not go to any though. We had a great time.

We just returned from our stay. We reserved a 2 bd suite, #1309 in the main building. I booked it directly through the hotel website and confirmed my reservation 48 hours prior to arriving. Check-in was a breeze and the hotel staff was friendly. I was somewhat apprehensive about our reservation after reading the reviews but am happy to have had no problem. The unit featured two separate bedrooms with queen beds, a bathroom on each side with separate vanity area. The living area was large, a queen pull out sofa, two chairs and one ottoman. The convenience of the kitchen was great. It had a full size refrigerator which we took full advantage of , a 4 burner range, a dishwasher, and a microwave. The unit included dishes for 4 people, coffee mugs, wine glasses, silverware, etc. The bedding seemed new as well as all 3 air-conditioners. A hot breakfast was included in the price. It was very good. The first morning we had bacon, eggs, waffles, toast, bagels, muffins, fresh fruit, coffee, juice, cereals and even cappaccino. The next morning was similar except they substituted sausage and potatoes for the waffles and bacon. The hotel has free shuttle service which runs every 1/2 hr to the Capitol, Old Town Sac, the airport, Amtrak and several other places. This was great since parking downtown is not cheap. The room keys even have restaurant discounts on them. It is walking distance to Hungry Hunter, The Rusty Duck (which has a beautiful view of the river), Memphis BBQ (good deal & good food) Lyon's retaurant, a seafood restaurant and McDonalds. The outdoor pool (open 8am-10pm) was heated to 85 and the spa was at 102. Overall, we had a great stay and will definitely stay there again. Our total bill each night was $191.50. with AAA discount. A great weekend for our Girl Scout Outing.