This Holiday Inn Express has a great location in downtown Sacramento. It is located on 16th St. where there are 3 major car rental businesses as close as one block away. There is a resturant next door at the Clarion Hotel. The Governor's mansion is also next door where you can take a tour.

The staff was helpful and friendly. The rooms have new furnishings or at least they look new. The hot water took about 3 minutes to reach my 4th floor room; this was a minor inconvenience. Everything was clean and relatively quiet.

They have a buffet breakfast included in the room fee; and there is a internet computer in the lobby that guests can use and print out pages if they need to. This is also free. All in all, it worked very well. You can walk 3 blocks to L street or K street where there are lost of eateries and the government buildings are a few more blocks away, but easy to walk to.

I had no complaints.

My husband and I were supposed to stay at another hotel that had somehow misplaced our reservation. We remember passing the hotel and decided to stay because of the name. We were not expecting much but a clean room. The front desk staff appologized for the other hotel, but quickly stated they were happy to have us here. My husband was in a wheel chair and I was not strong enough to carry the bags, so the manager of the hotel offered to help us unload our luggage from our car and assist me getting it to our room. Not a service that we are used to getting. When we told him that we wanted directions to Lake Tahoe, he told me that had moved here from Lake Tahoe lastyear and he would print us maps on how to get there and what to do. The room was so lovely and large compared to the hotel that had misplaced our reservation. The free breakfast was delicious in the morning and the hotel informed us of several places for us to do that were so much fun. We went to Lake Tahoe and had so much fun, that on our way back we had to stop by and thank him for all his advice. We ended up staying with them again on our return trip home where we had learned they were recarpeting rooms to make it better for the guests. Once again the hotel manager assisted us with our luggage and made us feel like we were VIP's. We are retired and travel quite frequently, but never have we been given the service that this hotel had given us. We plan on staying here each time we drive through and hope others will experience the same.

I travel California for business weekly and I have been staying at this property the last 3 years on a regular basis. I have seen so many different hotel brands over the last three years, and this hotel lives up to it's name.

Over the last few months I have seen HUGE improvements at this hotel that it has needed for some time ranging from new staff and a new general manager that care about the customer and customer service. I have personally seen the front desk staff and Manager open the front door, assist guests with luggage to their room, improved their security, and during this last visit I noticed new carpeting in my room.

This Holiday Inn Express Hotel has the best downtown location, blocks from the convention center, with free parking, great free breakfast, and near so many restaurants.

This last visit the front desk staff (Erin and Machu) advised me of soom really good places to eat that I never knew about. And when I ran into a snag forgetting my laptop and phone charger chord, the manager (Jayson) let me borrow his laptop charger, and was able to talk to lost and found locating a phone charger chord for me. This new Manager and his staff are unbelievable and now I truely feel like it is my second home where I look forward to staying when I travel.

I would reccomend it to anyone from a business traveler, family, convention center meeting, or vacationer.

Not the best stay at a hotel. Front desk staff will not tell you anything without you specifically asking about it - ask for the Sacramento Gold card as it will save you money at some of the attractions and restaurants in town. We had problems with a lackluster manager and our room was never cleaned the last day we were there. They also will not do much to help out and you must go to the front desk if there is a problem as I was hung up on by the manager on duty when our bathroom flooded the first night we were there. He did tell me I could have only two new, dry. towels to replace the ones we used to try and sop up the water. Although family lives a block away, we will look elsewhere for our next visit. Breakfast was good, though.