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Holiday Inn Express Downtown: Traveler Reviews


728 16th Street, Sacramento, CA 95814
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70% Recommend
3.5 of 5 stars 35 reviews
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This is the BEST Hotel in Downtown Sacramento

Holiday Inn Express Downtown

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5 of 5 stars
BusyBeeRoadWarrior   1 contribution
San Francisco
Sep 4, 2008 | Trip type: Business, Solo travel

I travel California for business weekly and I have been staying at this property the last 3 years on a regular basis. I have seen so many different hotel brands over the last three years, and this hotel lives up to it's name.

Over the last few months I have seen HUGE improvements at this hotel that it has needed for some time ranging from new staff and a new general manager that care about the customer and customer service. I have personally seen the front desk staff and Manager open the front door, assist guests with luggage to their room, improved their security, and during this last visit I noticed new carpeting in my room.

This Holiday Inn Express Hotel has the best downtown location, blocks from the convention center, with free parking, great free breakfast, and near so many restaurants.

This last visit the front desk staff (Erin and Machu) advised me of soom really good places to eat that I never knew about. And when I ran into a snag forgetting my laptop and phone charger chord, the manager (Jayson) let me borrow his laptop charger, and was able to talk to lost and found locating a phone charger chord for me. This new Manager and his staff are unbelievable and now I truely feel like it is my second home where I look forward to staying when I travel.

I would reccomend it to anyone from a business traveler, family, convention center meeting, or vacationer.

  • Liked — The constant improvments from the new Managment and Front Desk Employees that care.
  • Disliked — That I had to leave, but I will be back soon.
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2008
  • Visit was for Business
  • Traveled with Solo traveler
  • Age group 35-49
  • Member since September 04, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Business meeting / Event, Great food / Wine, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $133 (year-round)
Call now to book: 877-270-6397 from HIExpress.com
Management needs a little help

Holiday Inn Express Downtown

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2 of 5 stars
sadienbelle   2 contributions
Huntington Beach, CA
Sep 1, 2008 | Trip type: Family
0/1 found this review helpful

Not the best stay at a hotel. Front desk staff will not tell you anything without you specifically asking about it - ask for the Sacramento Gold card as it will save you money at some of the attractions and restaurants in town. We had problems with a lackluster manager and our room was never cleaned the last day we were there. They also will not do much to help out and you must go to the front desk if there is a problem as I was hung up on by the manager on duty when our bathroom flooded the first night we were there. He did tell me I could have only two new, dry. towels to replace the ones we used to try and sop up the water. Although family lives a block away, we will look elsewhere for our next visit. Breakfast was good, though.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
  • Date of stay August 2008
  • Visit was for Other
  • Traveled with Family with young children
  • Age group 35-49
  • Member since November 10, 2005
  • Would you recommend this hotel to a friend? No
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from HIEXSACCA, General Manager
(Management representative)
Jan 12, 2009
Thank you for taking the time to share the challenges you experienced with our Holiday Inn Express.

We are always saddened to hear when we have not delivered the “Guest Experience” that is expected. Your experience reminds us that we have “work-to-be-done” and that each member of the TEAM needs to strive to do better with the next guest.

I will research this occurrance and meet with my Front Desk Assosciates and my Manager's on Duty (MOD) to make sure that this does not happen again to any staff.

I am hoping that this guest will give us another try and hope they will contact me at the hotel directly to make arrangements in advance for their next stay or any other way we can better accommodate them.

Sincerely,

Jason Duemmel
General Manager
Holiday Inn Express
Sacramento Downtown Convention Center

At this Hotel, our Goal is to provide Extraordinary Service, Assuring Safety & Satisfaction and a Good Night's Sleep.

If you feel we have not reached this goal in any way, please let me know and I will address it immediately!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $133 (year-round)
Call now to book: 877-270-6397 from HIExpress.com
Great Downtown Location

Holiday Inn Express Downtown

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4 of 5 stars
EdmondLee   7 contributions
New York
Aug 26, 2008 | Trip type: Business
1/1 found this review helpful

I stayed there one night during a one week "whirlwind" trip through the west coast (mostly California).

Location: This hotel is located within walking distance to the Capital and nearby government buildings. Its locale is ideal for anyone doing business with the government agencies, particularly if you are driving. The hotel has off street parking and this is useful, as downtown parking can be hard to find. If you are staying over for next day business, the management is OK about you leaving your car there after checking out that morning.

There are a couple of nearby "mom and pop" grocery type stores for anything you need to stock up on. However, the hotel's location is just at the edge of where the neighborhood transitions from "very nice" to "something that could be less than safe," so be careful if navigating north on foot after dark.

That said, there are several nice resturants a couple of blocks south near 20th street. Ate fabulous chinese there at a casual sit down! Note, this area of Sacremento is full of one way streets, so navigating by car can be a challenge for the uninitiated. A Garmin or similar device makes getting around a breeze though.

About the hotel proper: The staff was friendly and helpful. The hotel was clean, but as another reviewer commented not too far from needing an update. The rooms are accessed via elevator, so there should be no issue for persons with disabililties. This is a 100% smoke free facility, so if you indulge, be prepared to go outside (no outdoor balcony, etc for a quick smoke).

The room: Quiet, very clean and spacious. The room I stayed in had good wireless connectivity. The beds were comfy. No complaints, but nothing to exhault its merits about either. It was on par with what one should expect for a 2-3 star hotel.

Breakfast: Basic "continential" fare augmented with some cooked food. The dining area was nice and a great place to "camp out" between meetings the next day, after checking out. Wireless connectivity allowed you to check e-mail, etc when doing so. Left over coffee from breakfast is available, but no cream.

Other: Had a PC and printer for printing boarding passes, etc or some light internet activity if you don't have a laptop.

All in all, a good business class hotel that is well located.

  • Liked — Location, services
  • Disliked — None that I can think of.
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2008
  • Visit was for Business
  • Traveled with Business colleagues
  • Age group 35-49
  • Member since August 04, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for People with disabilities, Older travelers
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Business meeting / Event, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $133 (year-round)
Call now to book: 877-270-6397 from HIExpress.com
Very Nice Hotel

Holiday Inn Express Downtown

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5 of 5 stars
snarkus04   10 contributions
Santa Monica, California
Aug 25, 2008
2/2 found this review helpful

Really nice hotel. Good location, rooms in great shape and breakfast was just great for a traveling family.

  • Date of stay August 2008
  • Member since May 22, 2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $133 (year-round)
Call now to book: 877-270-6397 from HIExpress.com
convenient

Holiday Inn Express Downtown

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4 of 5 stars
barbiflys   112 contributions
atlanta, ga
Jun 16, 2008 | Trip type: Couples
1/1 found this review helpful

We got a really good 62.00 rate (77.00 with all taxes) at this hotel. It has a good downtown location so we were able to see a bit of Sacramento and it is only about 10 min from the airport. The parking was free and the rooms were clean.

  • Liked — bed
  • Disliked — loud people upstairs from us--we had to change rooms
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since May 10, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for People with disabilities, Older travelers, Tourists
  • I do not recommend this hotel for An amazing honeymoon
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d268606?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $133 (year-round)
Call now to book: 877-270-6397 from HIExpress.com
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Holiday Inn Express Downtown Also Known As

  • Holiday Inn Express Sacramento
  • Holiday Inn Sacramento
  • Sacramento Holiday Inn
Address: 728 16th Street, Sacramento, CA 95814