I had reserved a King Non-Smoking Studio with a whirlpool. I had also request a room on an upper floor through the HiltonHHonors website. I am a Hilton HHonors Diamond Member. When I arrived at the hotel after sitting on an airplane for 7 hours, I was give a room on the 1st floor. I didn't say anything, but walked into the room to find two queen size beds and a handicapped room. I went back to the front desk to let them know of their mistake. The fron desk clerk was very upset that I interrupted his personal call. When he finally talked to me, he said that he had upgraded me to a suite and it is the last room available in the hotel. Upgrade?? I reserved a king studio with a whirlpool and end up with two queens with a small couch in a handicapped room. I was extremely disappointed. When I woke up in the morning, I went to grab my complimentary water, thinking that it was in the little fridge. It wasn't. No water, no snack, no Diamond Level privileges at all. Then I tried to get into the handicapped shower. I'm 6'3" and just spent the night with my feet hanging off of a queen size bed. First of all, I hit my head on the shower curtain rod, then I turned on the shower. It was a handheld shower. If you tried to put it in its holder, it would turn itself and spray at the wall, and then slide down on the holder, so it was spraying the wall at a level of about 4 feet. Needless to say, this was an awful experience. I would tell anyone to stay away from this hotel as there are much better hotels in this city for much better rates. When I checked out, they gave me a lousy certificate for $25 off a future Hampton Inn stay. Then the manager said that he would have given me more gift certificates, but it was the last one that he had. He never offered to mail one to me, to fax one to me, or e-mail one to me. Very disappointed in the treatment here. My associates and I will never stay here again on our future visits to Sacramento. Its unfortunate, as my only customer in town is just down the street. I would rather drive 2 hours in traffic than stay at this hotel again.
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