What an excellent stay - the Comfort Inn was entirely helpful to my son & I in every way. First - they did NOT charge me for having to alter my reservation 24 hrs. in advance. They were entirely accomodating about how to drive there from Santa Cruz - & about finding my needs in the vicinity - tho' I calling several times to get driving directions - they were KIND, PATIENT, and responsible EVERY time I needed advice.
Rooms are very nice - bathroom impeccable, free breakfast was excellent, & the free internet was helpful too.
I also felt VERY safe there - minutes from the University, and although I had to come in very late at night from a lecture, the desk staff was nice & accomodating. They responded to our every need, and were courteous and concerned for our comfort.
In addition, in my rush leaving I left a bag there - they sent it back to me w/a camera, sweater, medications, etc. all intact - they did not even charge me for the postage! You can imagine my relief at their expediting my personal effects. They were responsible, efficient and did all they could at every turn to be sure I was happy with everything. Topping it off was there concern for returning my bag pronto - they continued to care for the customer (even after they leave!) "Rog" is the manager - he called me immediately and saw to everything himself.
The beds were extremely comfortable & everything worked to a "T". It initially took me quite some time to pick this Inn as I was unfamiliar w/Sacramento, and I must say the Inn made things a LOT easier for me with their consistent help and support when I called them (frequently!!) asking for directions, advice, etc.
I plan to return to Sacramento, and will stay here even if it's not the closest place to the point I'm going because I can count on the reliable service and assistance here - they greatly eased my trip to Sacramento and I was able to do things in a timely manner because of their kindness & advice.