Nothing worked in room - refrigerator, phone, safe all broken. They didn't even have a room for me for several hours, despite having my reservation. Carpets and sheets are threadbare. Bathtub was clogged. Breakfast was awful. Pool and fitness rooms are jokes.
Convenience store always closed.
At these prices they really need to clean up their act.

My family ( 2 adults, 2 children - 7 & 9) stayed at the Embassy 2 days. The shuttles to and from the capitol building were prompt and convenient. We had a beautiful view from the 6th floor of the waterway. I had a wonderful night's rest in the king bed, but when I laid down on the pull out bed for a quick nap -horrible! But my girls didn't seem to mind the pull out. Our breakfast was very nice - even for free. We had an enjoyable stay and would recommend the Embassy.

My wife and I checked in to ES on Saturday, the 8th of April (2006). Living only about 70 miles from the hotel, I called ahead of time to see if we could check in earlier than 3 PM. Their answer, "yes, we will have your roo ready when you get here." We arrived in Old Town about 1130 AM and found our way to Valet Parking at the hotel. To drop your car off will cost you $18 dollars a night. There is a parking garage directly accross the street, but it's cost is $1.50 an hour. Once the car was checked in, we moved inside. WOW, impressive. Check-in was a breese and off to our room we went. 8th floor, room 814. The highest floor is 8. I paid for a riverview room and our room teetered on a view of the freeway and river. To me, the freeway noise was a little loud, by the wife said it was fine. I did goto the desk and ask about another room that was a true riverview room. They said we could move, but it would be on the 4th floor verses the 8th. I didn't care, but again the wife said she wanted to stay, so we did. Other than the noise, which did die out around 11:00 PM, the room was great. Not too many kids on the 8th floor, but I noticed a bunch on the lower floors running up and down the hallways. The services at the hotel were great too. The bar area was nice and clean and well stocked with my favorite spirits. The food was good and all the staff were very polite and willing to help when ask. I did have one issue. I called when we checked in and asked for a second robe and told it would be forth coming. Well, it never made it. At the time I asked for it, house keeping was busy cleaning rooms of persons who had checked out. Remember, I checked in around 11:30 AM, so, I guess I can blame it on that. Other than the robe issue, nothing else was bad or to my displeasue.

I hope this helps you. As always, if you need specifics, please email me and I will do my best to answer your questions.

Tony Adams

First, I must say that I do not like Sacramento as a town. I try to spend as little time there as possible. (I'm terribly sorry if you live there and are upset by this.) I was here a year ago visiting my brother who does not live in Sacramento, but rather constantly travels due to business. This year, unfortunately, I had to spend the night.

I had a giant mound of Hilton HHonors Points readily available, I decided to use them up. I needed to stay in the city and not by the airport, so that left the Embassy Suites. When I drove up to the place (which was impossible with all the one way streets), I saw that it was directly on the freeway. About three-fourths of the rooms come with I-5 views and the constant sound, none the less. I absolutely cannot sleep in a hotel that sits over a freeway.

With that aside, the hotel is relatively new. I do not remember seeing it when I was here last in February 2005. The lobby is nice, and the staff is polite, although many of them did not know the city well. We asked them where to eat, and nobody knew where to go. The only way to park is valet, which I think you'll find rather tedious to do as it takes several minutes just to get your car retreived for you.

When I got to my room, I noticed a nice suite with what you'd expect from an Embassy Suite Hotel, such as a dining room table, sleeper sofa, chair, desk, wet bar, 2 TVs, and the beds. However, in this hotel, they give you a giant living room with a small sleeping space with the smallest and shortest beds I've ever seen.

I did not take advantage of the breakfast or late afternoon reception, although the complimentary fruit in the room was delicious. I did not try the bistro in the lobby, either. As for the pool, it is secluded indoor next to the elevators with a very pungent chlorine smell that surrounded the elevator area.

Overall, It was a nice hotel, although if you are looking for a nice place to relax, don't come here. This hotel, like many of its counterparts around the country, are designed for families, is no exception. The only difference is that the price is probably out of many middle class families' reach, generally around $170 a night.