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Embassy Suites Hotel Sacramento - Riverfront Promenade: Traveler Reviews


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79% Recommend
3.5 of 5 stars 86 reviews
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[ Date ] [ Rating ]
Great hotel, great service

Embassy Suites Hotel Sacramento - Riverfront Promenade

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4 of 5 stars
mgg1234   9 contributions
Clovis, CA
Mar 13, 2006
1/1 found this review helpful

What a nice hotel. We arrived early and were able to check in right away, even though it was still several hours before the regular check-in time. Our concierge suite was on the eighth floor, overlooking the city. It was clean, nicely decorated comfortable. Both closets had doors, not something that mattered for our one-night stay, but nice if you are spending several nights.

The evening manager's reception was nice, with a generous bar and standard snacks. Our only complaint was they area designated for the reception is far too small to handle the number of guests who want to be seated. It was rather cold and drizzly outside, so the tables on the Riverwalk were not an option.

There were several events going on in the hotel over the weekend, but our suite was quiet. We didn't hear anything from the lobby, nor did we experience a fire alarm (although we heard there had been one the night before). The bed was a little hard, but they were generous with pillows and there was an extra blanket in the closet.

The breakfast the next morning was good, typical Embassy. Again, the main problem was there not being enough room for everyone to be seated. Also the breakfast area becomes a bistro at lunch time. This caused some confusion and hard feelings on the part of another guest who thought the pies on display were available as part of the breakfast.

We checked out at noon, but were able to leave our bags with the bellman until our train left, giving us plenty of time to roam Old Sacramento without luggage. We returned at 4 p.m., picked up our bags and took the free hotel shuttle to the train station.

All in all a great stay. I'm going to take my daughter back on the train for a birthday stay next month.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay March 2006
  • Member since March 13, 2006
  • I recommend this hotel for Young singles, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $193 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great Stay

Embassy Suites Hotel Sacramento - Riverfront Promenade

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5 of 5 stars
JonV2004   6 contributions
Santa Rosa Ca
Feb 13, 2006 | Trip type: Business
0/1 found this review helpful

Two days in Jan, great suite W/ river view, complementary drinks at five, free breakfast, right across the street from Old Town at a bargain price. What more do you want?

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay January 2006
  • Member since October 23, 2004
  • I recommend this hotel for Young singles, Older travelers, Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $193 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Was fine for us.

Embassy Suites Hotel Sacramento - Riverfront Promenade

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4 of 5 stars
travelincanuck_9   8 contributions
Rescue, Ca.
Dec 17, 2005 | Trip type: Business
1/1 found this review helpful

I was surprised to see so many negative reviews about this place. It can get a little noisy as it is in a busy area of Sacramento, but that only makes it lively and interesting in my book. We had a great one night stay. Our suite was fabulous and the service was very good. My only complaint was the $18 overnight valet charge.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay November 2005
  • Member since July 08, 2005
  • I recommend this hotel for Young singles, An amazing honeymoon, Older travelers, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $193 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Best place for a quick visit

Embassy Suites Hotel Sacramento - Riverfront Promenade

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4 of 5 stars
carlsbadkid   8 contributions
Carlsbad, California
Aug 13, 2005
4/4 found this review helpful

This is a business hotel--- as evidenced by the rates on weekdays, the teeny, tiny indoor pool (about the size of a small bedroom) and a small fitness room. It is an atrium hotel where the rooms are inside all facing out towards an atrium. This could lead to noise, but didn't in our case.

Now- note that I rated this hotel above average--- even after our rude awakening to a kitchen fire that was put out but not before the fire alarms went off. If you have not been awakened in the middle of the night from a deep slumber by the mind-boggling noise and flashing strobe lights, then you haven't lived. We were on the 7th floor--- that was 7 flights of stairs we scrambled down in our pj's with our little ones in our arms. Now, this kind of thing could happen to any hotel, but from what we heard from the staff--- it happens A LOT here for some reason! We could smell smoke so we hurried out, but we knew it couldn't be too bad as the staff never left the building. How they remained sane during the noise and flashes, I don't know, but maybe they've gotten used to it????? Anyway, that was it for sleeping that night--- My only real complaint was that the mgr should have created a nice note explaining the situation, apologizing profusely and left it for every guest. We heard nothing, nada, zip--- in fact, if not for people reentering the hotel when the firetrucks went away, we'd still be waiting out there for someone to tell us all is safe and that we could reenter the hotel. They absolutely ignored the fact that we were ever in danger, or displaced at all. That was weird! I guess they figured if they ignored it, we might think it was a bad dream.

The rooms were large, comfortable and the location was great. You can't get any closer to Old Sacramento. We walked to the Capitol and it looked long, but was really pretty quick.

Breakfast was good. They'll cook to order and they had a much better selection of choices than the Embassy Suites in Tahoe. The cooks were very nice too.

They have great food downtown by the Capitol at the Pyramid Ale House. The portions were huge, food was great! Highly recommend for families and just hanging out--- nothing fancy, just good food.

If I went back to Sacramento for tourist reasons again, I would stay at the Embassy Suites and hope for the best when it comes to the fire alarms.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay July 2005
  • Member since February 19, 2004
  • I recommend this hotel for Families with young children
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $193 (year-round)
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Embassy Suites Hotel Sacramento - Riverfront Promenade

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2 of 5 stars
deepsee1   15 contributions
Redondo Beach, California
Jul 1, 2005
24/44 found this review helpful

Our stay at the Embassy Suites was anything but luxurious, especially considering the price. The only non-smoking room we could get had two double beds. The room was satisfactory, but its location on the second floor was not very desireable. One evening we walked out of our room and into a wedding. An uncomfortable moment for us as well as the wedding guests. The hotel is very noisy. Check-in desk staff curt and we were treated more as an annoyance rather than hotel guests. And don't forget the $18/day valet parking charge. The best aspect of this hotel is its proximity to Old Sacramento and the river. Will not stay here again.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay May 2005
  • Member since June 30, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $193 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Embassy Suites Hotel Sacramento - Riverfront Promenade Also Known As

  • Embassy Suites Hotel Sacramento
  • Embassy Suites Sacramento
  • Sacramento Embassy Suites
Address: 100 Capitol Mall, Sacramento, CA 95814