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Sheraton Grand Sacramento Hotel: Traveler Reviews


1230 J Street, 13th and J Street, Sacramento, CA 95814
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Reviews you can trust

74% Recommend
3.5 of 5 stars 86 reviews
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[ Date ] [ Rating ]
Very comfortable convention hotel

Sheraton Grand Sacramento Hotel

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4 of 5 stars
CalUrsus   35 contributions
Oakland, California
Jun 19, 2009 | Trip type: Business

Usually convention hotels are too crowded and less comfortable than this one. Definitely comfortable bed, though some noise comes from the hallway. The convenience to the convention halls right across the street can't be beat. A nice morning coffee stand, good restaurant, good lobby cocktail service. I only have an issue with the lobby design itself; it seems low ceilinged and awkwardly long and narrow, and you lose any real interior view of a charming old market hall ceiling which preceded the hotel.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Business
  • Traveled with With Colleagues
  • Member since February 07, 2005
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $248 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Really nice hotel - centrally located

Sheraton Grand Sacramento Hotel

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4 of 5 stars
judiebMunster_IN   9 contributions
Munster, Indiana
Jun 3, 2009 | Trip type: Business

Very pretty hotel with wonderful accommodations and an ideal location. Within walking distance of most of Sacramento's attractions, including the Capitol and Old Sacramento. Room was clean and nicely furnished. Lobby bar was a very popular meeting place and the buffet breakfast in the restaurant was delicious.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Business
  • Traveled with Other
  • Member since June 18, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $248 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
great hotel by the convention center

Sheraton Grand Sacramento Hotel

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5 of 5 stars
thedzoo   33 contributions
Paradise, California
Feb 21, 2009 | Trip type: Business
1/1 found this review helpful

I have stayed here 2 times. This is a great hotel next to convention center. Rooms are good. Lobby is a great place to hang out. Food is good. Rooms are very well done. Irecommend this place highly as well as the hyatt next door. Quick walk to convention center. Has some rooms in it for convention.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay September 2007
  • Visit was for Business
  • Traveled with With Colleagues
  • Member since December 09, 2005
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $248 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Scared of bedbugs & who knows what else!!

Sheraton Grand Sacramento Hotel

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1 of 5 stars
A TripAdvisor Member
Feb 19, 2009
1/1 found this review helpful

My boyfriend and I booked a room with a King bed and a view through Orbitz.com toward the end of 2008. When we arrived in the room it was dark and appeared to be okay. Everything was fine until we pulled down the bedsheets to check the cleanliness of our bed (a habit I practice any time I'm not sleeping in my own bed). We were horrified to discover bright red blood on the bottom layer sheet toward the foot of the bed. It was not a small spot and VERY noticeable. We also discovered what appeared at first to be minute pieces of dirt, but each little tiny oval-shaped piece (of WHATEVER it was) consistently had the exact same size (reminded me of lice eggs) and shape, and didn't really seem to be dirt at all. YUCK! We lifted the pillows off the bed and found the same dirtiness, with a little hair thrown in the mix.

SO, we called the front desk and told them what we discovered. We waited about 5 - 10 minutes for someone to come upstairs with a key to the room next door (he didn't even inspect what we alleged was wrong with the first room, maybe they already knew!). The attendant left and we moved our belongings over to the new room. Without hesitation we pulled down the bedcovers and discovered the bottom sheet had numerous holes in it. We didn't even bother to get close enough to inspect for dirt, eggs, hair, etc. (It appeared to us that they must have had a 'special' floor for discount website bookings). We called the front desk again and told them of the new problem. After a nice 10 - 15 minute wait, someone came up and actually inspected the discepancy this time. After acknowledging that we were telling the truth, he offered us a third room, which we declined and found somewhere else to stay. At the front desk when we checked out, we asked for our money back given the circumstances...shame on us for not booking directly with the hotel because they couldn't address invoicing since we did not book the room directly with them.

Won't make that mistake again!

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 5 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay November 2008
  • Visit was for Leisure
  • Traveled with Other
  • Age group 25-34
  • Member since February 17, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from luvtohelp, Director of Operations
(Management representative)
Mar 2, 2009
Dear Guest,

We are very concerned about your comments and take these matters very seriously. We
would appreciate hearing from you so we can properly investigate and respond to the concerns you have
raised. If you would be so kind as to contact me directly at 916-341-3655 or via email at sgs.01247@sheraton.com.


Shelly Moranville
Director of Operation
Sheraton Grand Sacramento
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $248 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
How convenient!!

Sheraton Grand Sacramento Hotel

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5 of 5 stars
chechina   10 contributions
Santa Cruz area CA
Jan 11, 2009
2/2 found this review helpful

You cannot do better than the Sheraton Sacto if you are going to the Convention Center - downtown, the Capitol or want somewhere interesting to explore. Walking is easy - fwys close and easy to find everything.
Hotel was most accomodating - I asked a couple times on reservation matters & internet use but ultimately got good answers that made things work well for me.
They let me keep my Chihuahua for a hundred dollar deposit which they return if room not damaged - so no extra charge. Most places will not do this - I was delighted.
VERY comfortable and serviceable room - nice restaurant and active lobby/lounge for those who might be interested in it. Saw a show at Sacto Community Theater - walked to it easily and to restaurants, etc. and to Capitol and the Park. Beautiful, and many renovated buildings in the area. VERY FAIR price (if you ask for one!!) esp. since you don't have to drive out of your way from further out, free internet svc. and the free pet stay. Subway Sandwiches across street, convenient if you don't want to eat at the Restaurant - also close to Magnolia Grill block away w/breakfast and later meals as well - VERY REASONABLE and excellent service.
I was pleased at the locale and how safe I felt travelling alone here nonetheless, they did meet and exceed my expectations, and several front desk personnel including manager VERY kind and informative. Well maintained and cared-for property, clean and spacious in rooms and around lobby area.
Enjoy!

  • Liked — Lovely view from room - convenience
  • Disliked — Nothing
  • Date of stay January 2009
  • Visit was for Hobbies / interest / culture
  • Member since May 03, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Shopping, Concerts / Music festival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $248 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Sheraton Grand Sacramento Hotel Also Known As

  • Sheraton Sacramento
  • Sacramento Sheraton
Address: 1230 J Street, 13th and J Street, Sacramento, CA 95814