I have never had such an unpleasant experience to prompt me to write a review; however, my families' recent stay at this hotel was one that warranted me to prepare future guests for what may be endured at this place.
Being a Sacramento native who has since moved out of state and was on a short trip back for an extended weekend, I chose this particular hotel mainly due to location. I wanted to be near the Arden Mall for shopping and all of the newly modernized restaurants that have opened nearby in the last few years. Additionally, I knew it was only a 10 minute drive to Downtown, which was another bonus to staying there. We did not choose the cheapest rate when booking the hotel, but figured for what we paid per night, it was no where near a 4 star, so we were prepared for a slight problem here or there, but ended up getting more than we bargained for.
We booked the reservation directly from the hotels website, because in doing so, children stayed free with accompanying adults.
After flying all day, we were all tired and ready to get checked in and settled. Because we were traveling with children, we had to book two double beds, which usually isn't a huge deal for us as a family; however, the beds were so uncomfortable that my husband decided that he would get more sleep if he slept on the floor, which he did. The sheets were too small for both of the beds and kept coming off, making it for a very restless night for all of us. My husband tried again throughout the stay to sleep in the bed, but found the floor much more comfortable the entire time.
The next morning after checking in, we heard loud footsteps at 7am running on the roof top (we were staying on the 2nd floor). After about 30 minutes of this, my husband called the office and was told that work was being done on the roof and there was nothing that they could do to stop it. An hour later, we received a call telling us that they have controlled the situation. Needless to say, all of us were awake by then and decided to leave the hotel.
Upon arrival back to the hotel for a quick shower and changing, the cold water was turned off, which meant that using the restroom was off limits! We called the office to inquire about the situation and was informed that the water would be off for another 2-3 hours. As we were walking back to our car, we seen a notice posted on a door down the hall informing them of the water situation; however, no other notices were posted anywhere.
The hotel keys kept de-magnifying and we had to go to the office several times to get new keys and was told that the keys just do that in cold weather. It was awful being locked out repeatedly in 50 degrees weather waiting for my husband to run to the office to exchange the keys.
Lastly, throughout the stay, my husband would throw his extra change on the dresser each night when emptying his pockets. We came back from being out one day after the housekeeper cleaned the room and all the change was gone. We did not contact the office only because we thought that perhaps the housekeeper thought it was a tip; however, I found the situation a bit odd and even a bit comical with all the events that went on during our stay.
Overall, the stay was horrible and I will most likely not stay at another Vagabond Inn. I am still recovering from the back pain and lack of sleep that I got on this trip.
