Great place to stay...was nice and quaint....staff was helpful and pleasant....breaksfast was great and room service was helpful....other guests were not considerate....they were loud and rude.....no consideration for guests sleeping after 5:30 a.m. They drug their suitcase down the stairs, slammed door and let alarm ring for 10 minutes at 4:45 a.m. Would stay again....

We had our wedding at the Vizcaya in 2007 and the customer service was very poor, downright unprofessional. The hotel coordinator arrived one hr. before the start of the ceremony (2 hrs later than promised), leaving our friends and families to set up the details she was supposed to attend to. The staff knew all along that the coordinator would be late, but never bother to tell our party about the 2 hr delay. She also did not have the correct agenda, so most everything was off. She asked me many questions about timing, when I had other things on my mind, bypassing my point person.

We booked this place because the grounds are pretty, but once they have your money, they don't care about anything else. Guests don't know the behind the scenes drama, but it's lousy to have to host.

On two days notice we decided to go to the Sacramento Dixieland Jazz Jubilee -- and soon found that any rooms close to the Jubilee sites (which are scattered over several miles) -- were going to be marked up for the big event.
Luckily I thought of checking for Bed & Breakfasts (using the Expedia link from traveladvisor) because that is where I located the Vizcaya, which happened to have one room left for Friday night. It is a lovely Inn - - an elegant mansion with large rooms. Furnished with antiques but not overdone. The bed was very comfortable, the bathroom large and functional, and they offered us a full breakfast.
The Vizcaya is owned by the same folks who run the Sterling Hotel and they are the top of the heap in elegant old Sacramento wedding locations, dining, and accomodations.

My Husband and I stayed at the Vizcaya hotel for our anniversary, The Innkeepers are the nicest people I have ever came across. I went in there not having much money and they worked with me, They gave me there master suite at a very reasonable price, I talked with the innkeeper Angela and I was telling her how I did not have much time to decorate my room being that it was a supprise for my husband. she completly offered to fully decorate the room. She went to the store and baught the decorations for me, and went and got the flowers for me, She even had restraunt menus waiting in the room when we arrived. We did not have alot of money to pay for the $15.00 min on the food you order so I called down and asked directions to a great restraunt she not only gave me directions but she also offered to go pick my food up for us. Her fiance was the most polite man I have ever met, They were deffenatly meant fr each other. From what I have seen anyone would be crazy not to stay at the hotel the innkeepers really make it worth coming back.
Thank you.