I hope that I may find some help regarding a Sacramento hotel and their repeated un-authorized CC transactions. Recently stayed at The Good Nite Inn in Sacramento for a week long vacation. I hadn't used a booking website seeing as the vacation was more or less a spur of the moment idea.

Amazing rates eventually made up my mind, regardless of the location the hotel is found in. I charged the 6 night stay on my Visa card ( tax included ) and went to my room. We won't get into specifics about the stay and the hotel itself because the place was so appalling that it makes me sick.

When I was checking out of the hotel I asked for the copies of my credit card and driver license back as they had made both for their records. On top of that, they had included a hard copy ( machine that makes a imprint of the card, as if the paper copy wasn't enough. I was informed that my information had been sent to their corporate offices and I would not be able to do anything about it. Rest assured though I was told that my information would never be used again period. Gave them my room key and was so furious that I left the hotel without obtaining the paper copy of my night by night stay there. Regardless I had my receipt still and set off back home to the valley.

Four days after I had checked out of the hotel, I was browsing my bank statement online and noticed a major issue. The original charge that I signed for that 6 night stay was $282.66 at a rate of $40.95. My after I had already checked out was then charged another $282.66 somehow. So my bank read that my stay had cost me one charge of $565.32.

I followed what would be considered 'normal' advice from my banking rep and contacted the hotel. You could not imagine the force I was met with during my initial phone call. "There's nothing we can do but audit your stay here. Following that it will then be our Corporate offices decision how to proceed from there." Shocked - to put it simply. Daily I contacted the hotel and every time I was told that my audit wasn't complete for various different reasons. Bottom line is it took the hotel a total of 17 days to perform my room audit and to contact me with the information that their corporate offices were going to look into it.

I was faxed the audit information and can't begin to tell you what language they were looking at it in when it was complete. I wasn't a math major, but I was still able to see problems in their report that had been checked off and signed 'ok' by their - for lack of a better word - inept audit professional. Beneath his scribble were problems and dates seemingly removed from their computer records.

To make this incredibly long story short - numerous people have had countless fraudulent charges directly following their stay at this establishment. Commentary has been posted on Tripadvisor stating that this is obviously a routine practice at this hotel. Furthermore it had been reported that within the last month the Sacramento branch had fired both the manager and assistant manager whom had been with the hotel for 3 years. I've been awaiting a phone call from their corporate offices now for more than 3 weeks and continue to ponder why there's been no response. When trying to even bring it up to the hotel staff again, I've been hung up on and antagonized.

I'm seeking help or any information that people have. Anything would be nice right about now -

-JJ-