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Holiday Inn Express Downtown


Hotel class 2.5 of 5
728 16th Street, Sacramento, CA 95814
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Reviews you can trust

70% Recommend
3.5 of 5 stars 35 reviews
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By trip type
All (35)
[ Date ] [ Rating ]
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5 of 5 stars
luv2travelUSA661   1 contribution
Oregon
Sep 16, 2008 | Trip type: Couples

My husband and I were supposed to stay at another hotel that had somehow misplaced our reservation. We remember passing the hotel and decided to stay because of the name. We were not expecting much but a clean room. The front desk staff appologized for the other hotel, but quickly stated they were happy to have us here. My husband... more

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5 of 5 stars
BusyBeeRoadWarrior   1 contribution
San Francisco
Sep 4, 2008 | Trip type: Business, Solo travel

I travel California for business weekly and I have been staying at this property the last 3 years on a regular basis. I have seen so many different hotel brands over the last three years, and this hotel lives up to it's name. Over the last few months I have seen HUGE improvements at this hotel that it has needed... more

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2 of 5 stars
sadienbelle   2 contributions
Huntington Beach, CA
Sep 1, 2008 | Trip type: Family
0/1 found this review helpful

Not the best stay at a hotel. Front desk staff will not tell you anything without you specifically asking about it - ask for the Sacramento Gold card as it will save you money at some of the attractions and restaurants in town. We had problems with a lackluster manager and our room was never cleaned the last day we... more

Management response from
HIEXSACCA, General Manager

Thank you for taking the time to share the challenges you experienced with our Holiday Inn Express. We are always saddened to hear when we have not delivered the “Guest Experience” that is expected. Your experience reminds us that we have “work-to-be-done” and that each member of the TEAM needs to strive to do better with the next guest. I...

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4 of 5 stars
EdmondLee   7 contributions
New York
Aug 26, 2008 | Trip type: Business
1/1 found this review helpful

I stayed there one night during a one week "whirlwind" trip through the west coast (mostly California). Location: This hotel is located within walking distance to the Capital and nearby government buildings. Its locale is ideal for anyone doing business with the government agencies, particularly if you are driving. The hotel has off street parking and this is useful, as... more

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5 of 5 stars
snarkus04   10 contributions
Santa Monica, California
Aug 25, 2008
2/2 found this review helpful

Really nice hotel. Good location, rooms in great shape and breakfast was just great for a traveling family. more

convenient
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4 of 5 stars
barbiflys   112 contributions
atlanta, ga
Jun 16, 2008 | Trip type: Couples
1/1 found this review helpful

We got a really good 62.00 rate (77.00 with all taxes) at this hotel. It has a good downtown location so we were able to see a bit of Sacramento and it is only about 10 min from the airport. The parking was free and the rooms were clean. more

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5 of 5 stars
TravelerGlendale5000   1 contribution
Glendale
Oct 22, 2007
1/1 found this review helpful

Great Hotel, Great Locatons, Great Beds what more can I say. I had the best sleep ever. Staff members were exceptional, went above and beyond my expectations. They treated me like family. This hotel will be my number 1 hotel whenever I'm in Sacramento more

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4 of 5 stars
AngelaKatt   2 contributions
California
Aug 6, 2007 | Trip type: Solo travel
1/1 found this review helpful

Clean and friendly. Everything is very comfortable and the staff were nice. Seems like they could keep a little more up to date on their rooms - the TV remote didn't work (seems they had changed TVs, but not all the remotes, according to desk staff) and the card reader to my room stopped working when its battery died. Still,... more

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2 of 5 stars
gigglepezy   2 contributions
bay area, ca
Jul 30, 2007 | Trip type: Couples
0/1 found this review helpful

This hotel is really just okay the room smelled of smoke either cigarettes or burning wires somewhere, there was a ghetto fridge sitting in the middle of our room. The elevator did not work in the front, the key would not open the back door from outside to get inside after hours, the key would not open the fitness center,... more

Management response from
HIEXSACCA, General Manager

Thank you for taking the time to share the challenges you experienced with our Holiday Inn Express. I apologize for any past experiences at this hotel that any guest may have encountered in the past. I can assure you that things have changed at this hotel since I have taken over in February 2008 as General Manager. I am always...

Yuck!
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2 of 5 stars
csw29   1 contribution
california
May 9, 2007 | Trip type: Business
1/2 found this review helpful

I came to Sacramento for a conference; because the conference was sold out, my travel department chose this hotel for me. For $150, you don't get much for your money, reminded me of a slightly run down college dorm. The room smelled not of smoke but as if someone had been cooking in it earlier. Woke up to the sound... more

Management response from
HIEXSACCA, General Manager

Thank you for taking the time to share the challenges you experienced with our Holiday Inn Express. I apologize for any past experiences at this hotel that any guest may have encountered in the past. I can assure you that things have changed at this hotel since I have taken over in February 2008 as General Manager. I am always...

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Holiday Inn Express Downtown Also Known As

  • Holiday Inn Express Sacramento
  • Holiday Inn Sacramento
  • Sacramento Holiday Inn
Address: 728 16th Street, Sacramento, CA 95814
Sacramento Hotels Holiday Inn Express Downtown
3.5/5.0
35